Eavesdropping in Houston

Houston experts talk tech and the city's future as an innovation hub

The Greater Houston Partnership hosted a panel of Houston tech experts for the second annual State of Technology event. GHP/Twitter

What's the future of technology in the Bayou City? Several experts sat down to discuss at a recent luncheon.

The Greater Houston Partnership hosted its second annual State of Technology event — the first to be hosted in person — this week, and panelists joined the stage to discuss ESG, venture capital, and what's next for Houston's growing tech scene. Missed the conversation? Here are several key moments from the event.

"We've got to keep our foot on the gas in Houston."

— Bob Harvey, president and CEO of the GHP, says at the start of the panel. "We were hardly in the game at all five years ago. We are clearly in the game today — we're being noticed," he continues. "But just being in the game is not what we aspire to. We aspire to be a leader and a major player, so we still have a lot of work to do."

"We have seen an incredible shift across all industries and sectors focused on the business impact of ESG. And Houston is in such an incredible place for that."

— Trinity Lloyd, sustainability and energy transition lead at Google Cloud. "Like technology, energy is at the core of every industry and sector," she shares. "We're seeing a ton of innovation around energy transition and climate tech."

"Venture capitalists are seeking the best ideas. Traditionally, VC has been about who you know, but that's changed drastically."

— Sandy Guitar, managing director of the HX Venture Fund. "We're not all the way there yet, but most venture capitalists we're working with are very focused on making sure they get the best ideas in the most democratic way," Guitar says of inclusion in VCs. "You really have to understand difference to solve important problems."

"Early stage venture is at its prime right now. ... It also happens to be the kind of environment that Houston has really been known for."

— Guitar says of the landscape of Houston's startup ecosystem. "We have great early stage venture capital opportunities," she says. "People are looking to get invested in earlier and earlier."

"Premium is now knowing where your products came from."

— Ann Lai, vice president and general manager of displays solutions business group at HP Inc. "The progeny of your device or services is extremely important to the average user."

"While we seek to solve our own corporate social responsibility and innovate within our organizations to have better and more accurate reporting, we have this opportunity to create new markets."

— Lloyd says. "We're starting to see industry lines blurring," she continues. "In 10 years, the way we all do business is going to be different."

"How do we use all of us as grassroots ambassadors to talk about Houston as a strong place for technology?"

— Lai says on getting the word out about Houston's tech scene. "We also need to find ways to track talent earlier in the pipeline."

"It's about the venture capital community at large efficiently finding the fastest growing deals, and corporations having a risk tolerance to lean into that."

— Guitar says about what needs to happen in Houston. "It's about getting that match making right," "That can change the trajectory of Houston."

"Doing good in the world is critical to attracting talent."

— Lloyd says on the future of the workforce. "Houston has an infrastructure of intellectual capital unlike any other city in the world that is really critical across ESG and the climate spectrum."

Trending News

Building Houston


A Houston founder shares an analysis of relationship banking, the pros and cons of digital banking competition, and an outlook of digital banking inroads to develop relationship banking. Photo courtesy

After our doctor and our child’s school, a bank is an institution with which we share the relationship that is most personal and vital to our well-being in this world. Some might put a good vet third, but other than that, no private entity is more responsible for escorting us to a healthier and happier outcome over the course of our lives.

The bank vault is a traditional symbol of security and prosperity, and not just for our pennies. We safeguard possessions in banks that are so important we don’t even trust keeping them in our own houses. Wills, birth certificates, and the precious family heirlooms of countless families are held in safety deposit boxes behind those giant vault doors, and banks have been the traditional guardians not only of our wealth but our identity and future as well.

The importance of relationship banking

Faith and confidence in our banks is so fundamental to the customer relationship that it has evolved into a unique and otherwise unthinkable arrangement for any good capitalist in a healthy marketplace: banks pay us to be their customers. Imagine a doctor offering you $20 for trusting them to give you a colonoscopy and you’re on the road to understanding the sacrosanct union between bank and customer.

In fact, this trust is so deeply anchored in the American psyche that a new generation of digital banking companies has sprung up on the idea that it doesn’t need to exist in physical reality. The fintech industry has exploded in the last decade, and today, over 75 percent of Americans are engaged in online banking in one form or another. Every single one of those 200 million customers are taking for granted that they will be well served, despite having no personal guidance through any of the financial products and services that these online entities provide.

Benefits of fostering relationships with banking customers

In the late 90s and early 2000s brick-and-mortar banks realized that greater personalized care for their customers was going to be a critical point of competition. The in-person experience is an opportunity to offer advice and incentives for a wide range of products and financial management assistance. It’s rooted in an incredibly simple axiom that is taking hold in every aspect of modern society: everyone benefits if we all get along better.

There’s a lot of statistical traction behind this theory. Customers who report they are “financially healthy” are down 20 percent over the last year, which means people are looking for guidance. 73 percent of customers who visit a local bank branch report having a personal relationship with their bank, while only 53 percent say the same of their digital institution. Most importantly, although many digital banks are offering similar products and services to their real-world counterparts, customer engagement remains very low .

It starts with your products

The truth is, today’s bank customers still want that same personal relationship their great-grandparents had before they engage with deeper financial products and services. They believe it makes them more financially successful, and confirm that human connections and economic prosperity go hand-in-hand.

Products that are Challenging for Digital Markets

Residential mortgages, for example, are an $18 trillion dollar industry that deals in durations longer than most digital banking services have even existed. The perception of continuity and stability is highly valued by clients in the mortgage relationship. Today, most customers feel that only comes with a handshake and a smile from an employee who has to fit in a meeting before they pick their kids up from school.

While digital firms have proven themselves capable of offering savings and checking services, most have fallen flat on the mortgage front because of the premium on personal relationships. Loyalty is the reward for time, service, and shared experience, and financial institutions that cannot provide that package for their customers are never going to access a deeper and more meaningful portfolio of services.

Finding Well-suited Products for Digital Finance

The message for the digital finance world is as clear as it is pressing. The future of the industry will revolve around more personalized experiences, interactions, and long-term products. At the same time, the American public has embraced digital banking, and we are looking at a new generation of bank users who may never walk through a branch door in their life.

In order to compete, the digital industry will need to identify and develop a range of long-term products and services that make sense for customers in today’s environment. Mortgages may be out of the question, but the safety deposit box holds great promise for industry in-roads. Optimal services for deeper, more personal customer engagement include things like:

  • Legacy and estate planning
  • Will preparation and safeguarding
  • Preservation of cherished photos and videos
  • Important personal data storage


Because these things are product-based, they are well suited to the digital ecosystem. The cryptocurrency industry and modern online banking have solidified consumer confidence in the digital bank vault, and there is a great deal of faith in the perpetuity of electronic documents and storage.

The IRS estimates that upwards of 90 percent of Americans are E-filing their taxes and that only comes with a widespread belief that our highly sensitive information can and will be preserved and protected by digital architecture.

Secure your future

Digital banking firms that want to thrive in the upcoming decades are going to need to innovate in long-term financial planning products that bring their customers into a closer, more personal relationship with them.

The finance world will continue to change and develop, but the hopes, fears, and dreams of people trying to build and secure a better future for themselves and their children will remain the same for tomorrow’s customers as they were for their parents and grandparents.

It is up to the digital finance industry to adapt and develop to provide the customers of today—and tomorrow— with these invaluable services and securities.

------

Emily Cisek is the founder and CEO of The Postage, a tech-enabled, easy-to-use estate planning tool.

Trending News