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Houston expert: 3 emotional intelligence tips for improving patient-practitioner experience

A Houston expert shares how to improve on communication in the health care setting. Image via Getty Images

After spending hours with healthcare professionals as both a consultant and patient, I know that it takes a special kind of person to take care of others in their most distressing and vulnerable times. That responsibility has been in overdrive because of COVID, causing emotional burnout, which in turn affects patient care. By equipping yourself with emotional intelligence, you can be more resilient for yourself and patients.

Emotional intelligence is keeping your intelligence high, when emotions are high.

Health care sets up an environment for a tornado of emotions, and the rules and regulations centered around patient-provider interactions are often complex to navigate. This leaves many on the brink of emotional exhaustion, and for survival’s sake, depersonalization with patients becomes the status quo. Feeling a disconnect with their patients is another added weight, as few get into this industry for just the paycheck – it’s the impact of helping people get healthy and stay healthy that motivates them. I’ve seen it time and time again with people in my life, as well as on my own patient journey as I battled stage 3 cancer.

Before the pandemic, reducing job burnout among healthcare workers became a standard policy. Now, it’s more than a policy, it’s top priority with staff shortages growing in healthcare. A February 2022 survey conducted by USA Today and Ipsos of more than 1,100 health care workers found nearly a quarter of respondents said they were likely to leave the field in the near future.

It’s time to maximize your health by embracing emotional intelligence with these three tips, which will also enhance your communications with peers and patients.

​Recognize your emotions.

Pushing away emotions takes more energy than acknowledging them because rarely do you have to push them back just one time, it is a constant tug-of-war. When you don’t process your emotions, they can show up as physical pain. Recognize your emotions beyond the narrow definitions of sad, angry or happy — use as many adjectives as you can think of, get descriptive, look up synonyms. Write them down. Share with your therapist. Acknowledge it when you work out. Talk it out into a notes page on your phone. Once you recognize, you can acknowledge, process, and address.

Acknowledge your strengths and weaknesses.

Your colleagues can be a catalyst. When you’re overworked, your endurance changes, and it’s important to share that with your team, because they are feeling the same — and in these situations you can lean on each other. Verbalizing that you need help and asking others how they can be supported cultivates trust. This dynamic between colleagues allows your team to be more adaptable, which leads to improved culture. Your patients will feel this shift, as they will be more at ease and more likely to listen to your instructions and advice

Don’t assume, ask. 

Assumptions lead to destruction. You can’t read minds – especially when you exist in a diverse city with an array of cultures that approach life and work responsibilities in various ways. If you need to take a day off, ask. If your patient is looking confused, slow down and ask what’s going on. If you’re starting to overcompensate because you notice a colleague struggling, ask them how you can help. If you need more resources at work, but think you shouldn’t ask because of budget cuts, ask anyway. Assumptions are rarely correct, and it leaves just one person carrying all the weight —YOU. Do yourself a favor, open up the dialogue.


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Sahar Paz is the CEO of Own Your Voice Strategy Firm and a Harvard-certified emotional intelligence expert with a mission to transform the patient-provider experience.

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Building Houston

 
 

Both the city and state appear on a new report on best places for coworking. Photo via Getty Images

Attention all Houston-based remote workers, small business owners, and startups — if you're looking for flexible office space, you're in the right place.

Both the city and state have landed on CoworkingCafe's list of the best places for coworking in the country. With 652 reported coworking spots, Texas ranks as the No. 2 state — behind California 1,188 coworking spots and ahead of Florida's 629 and New York's 589 offices.

Houston ranks as eighth best metro for coworking with 208 coworking facilities. The Dallas-Fort Worth area ranked a few spots ahead of the Bayou City, coming in at No. 5 with 261 coworking spots. Austin also makes the top 2 with a reported 97 coworking spots, earning the No. 19 spot.

Data via coworkingcafe.com

According to the report, the area looked into included 15 cities within the Houston metro. The majority of the coworking properties —154 of the 208 identified — are located in Houston proper. Sugar Land has over 10 coworking spots, with the rest of the properties scattered across the greater Houston area in Katy, Spring, The Woodlands, etc.

Houston has followed the overall trend of increased remote workers, though not to the extreme other cities and states are seeing, according to the study. Per a Statista report, the number of people working in coworking spaces today has more than tripled since 2015. Houston's remote workers increased to 16 percent in 2021 from 4 percent in 2019.

"Even though Houston is already an established working hub with great job opportunities, it is also one of the cities with the lowest change in the share of remote workers," the report reads. "The change, however, still accounts for a notable outcome."

Earlier this year, a Seattle-based human resources company named Karat conducted their own report on the most attractive metros for remote workers within tech. In that 2022 study, Houston ranked No. 6 just ahead of No. 7 Austin. Last year, Houston ranked as No. 2 and Dallas at No. 9, but that North Texas metro fell off the top 10 for 2021. Pittsburgh maintained its top spot on this list year over year.

"Last year we took our first look at the rapidly expanding remote software engineer hiring landscape. As more organizations shifted to remote or hybrid working models we had started to see significantly improving candidate performance outside of the more-established tech hubs," writes Patrick Wu, data analyst at Karat, in a blog post. "Today, as even more top tech companies commit to hiring remote software engineers, we’re taking a look at how this landscape has continued to evolve."

The full ranking of CoworkingCafe's report is below.

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