Guest column

How the pandemic advanced tech in government and education, according to this Houston expert

As we overcome the COVID crisis, and look to rebuild our economy and overcome future challenges, we need to learn from this experience and refuse to go back to the bad old days of red tape and stale technology. Photo via Getty Images

If you've logged onto a government website recently, you know that dealing with creaking, outdated government technology is about as much fun as a trip to the DMV. Held back by byzantine procurement rules, management-by-committee, and an aggressive commitment to decades-old UX principles, government websites and other tech tools are routinely confusing, horrible to use, and deeply inefficient.

Now, though, that could finally be changing. The COVID-19 pandemic has forced us all to rethink our relationships with the technologies we use, from Zoom calls to e-commerce services. Increasingly, government bodies are finding themselves forced to move faster, adopt more up-to-date technologies, and work with private-sector partners to meet new challenges and quickly bring their services into the 21st century.

Getting an education

One of the most dramatic examples comes in the realm of education. According to the U.S. Census Bureau, about 93 percent of school-age children have engaged in distance learning since the pandemic began, and four fifths of them relied on digital tech to take the place of classroom resources. But with access to digital tech at home strongly correlated to household income, governments and education departments have had to move quickly to ensure every child has access to laptops and web connections.

Not everyone is a fan of remote learning, and as a parent myself, I know how hard it can be to have kids at home. But one thing we should all be able to agree on is that if we're going to rely on digital learning, then we need to make sure it's available to everyone, including those families that don't have access to reliable computers and WiFi connections at home.

Achieving that rapidly and at scale has required remarkable flexibility and creativity from policymakers at all levels. Those that have succeeded have done so by brushing aside the red tape that has ensnared previous government tech initiatives, and instead working with private-sector partners to rapidly implement the solutions that are needed.

Lessons from Texas

Here in Texas, for instance, one in six public school students lacked access to high-speed internet connections at the start of the pandemic, and 30% lacked access to laptops or other learning devices. To speed the transition to remote learning, Gov. Greg Abbott and the Texas Education Agency (TEA) launched Operation Connectivity — a $400 million campaign to connect 5.5 million Texas public school students with a computer device and reliable internet connection. To date 4 million devices have been purchased and are being distributed to kids, opening doors to greater educational and economic opportunities. Further work is in progress to remove other connectivity barriers like slow connection speeds in rural areas to help students and all Texans.

Rolling out such an ambitious project to our state's 1,200 or so school districts could have been a disaster. After all, many government IT projects grind along for months or years without delivering the desired results — often at huge cost to taxpayers. But Operation Connectivity has been different because it's grounded in a true partnership between the government and private-sector players.

Facing urgent deadlines, government leaders turned to Gaby Rowe, former CEO of the Ion tech hub, to spearhead the project. As a tech innovator, Rowe brought entrepreneurial energy and a real understanding of the power of public-private partnerships, and drove Operation Connectivity from the blueprint to execution in a matter of weeks. Tech giants including Microsoft, SAP, and Hubspot also quickly joined the effort, helping to deliver cost-effective connectivity and hardware solutions to ensure that every kid in our state could get the education they deserve. Since then, Operation Connectivity has distributed over a million devices, including laptops and wireless hotspots, to families in need, with costs split between the state and individual districts.

Private sector edge

To get a sense of how private-sector knowhow can spur government tech transformation, consider my own company, Digital Glyde. As part of the Operation Connectivity effort, we were asked to help design and build the back-end software and planning infrastructure needed to coordinate effectively with hundreds of school district officials scattered all across our state.

Ordinarily, that kind of effort would require a drawn-out process of consultation, committee-work, and red tape. But facing an urgent need to help our state's children, we were given the freedom to move quickly, and were able to implement a viable system within just a few days.

By leveraging cutting-edge data-extraction and image-processing tools, we helped Operation Connectivity to automatically process invoices and match tech costs to available COVID relief funding in record time. We achieved 95% accuracy within three weeks of deployment to ensure school districts quickly received reimbursements for the hardware they were purchasing on behalf of their schoolchildren.

Building on success

Operation Connectivity is just one example of the ways in which government actors have embraced tech and leveraged private-sector assistance to chart their way through the COVID crisis. From contact-tracing programs to vaccine distribution programs, we're seeing governments taking a far more pragmatic and partnership-driven approach to technology.

Of course, not every experiment goes to plan. In Florida, government agencies decided to use web tools to manage vaccination appointments — but implemented that idea using a commercial website built to handle birthday party e-vites. Unsurprisingly, the results were chaotic, with users having to scramble to grab appointments as they were posted to the site, and seniors struggling to wrap their head around a website designed for young parents.

Such stories are a reminder that governments can't solve big problems simply by grabbing at whatever tech tools are nearest to hand. It's vital to find the right solutions, and to work with partners who understand the complexity and constraints that come with delivering public-sector services at scale.

As we overcome the COVID crisis, and look to rebuild our economy and overcome future challenges, we need to learn from this experience and refuse to go back to the bad old days of red tape and stale technology. In recent months, we've shown what can be done when we pull together, and combine real governmental leadership with private-sector innovation and efficiency. We'll need much more of this kind of teamwork and tech-enabled creativity in the months and years to come.

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Varun Garg is the founder and CEO of Houston-based Digital Glyde

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United Airlines is interested in buying Cemvita's sustainable aviation fuel when it's produced. Photo courtesy of Cemvita

An innovative Houston company is celebrating a new deal with a global airline.

Cemvita Corp. announced a new offtake arrangement with United Airlines. Cemvita's first full-scale sustainable aviation fuel plant will provide up to 1 billion gallons of SAF to United Airlines. The 20-year contract specifies that Cemvita will supply up to 50 million gallons annually to United.

It's not the first collaboration Cemvita has had with the airline. Last year, United invested in the biotech company, which used the funding to open its Houston pilot plant.

“Since our initial investment last year, Cemvita has made outstanding progress, including opening their new pilot plant – an important step towards producing sustainable aviation fuel,” United Airlines Ventures President Michael Leskinen says in a news release. “United is the global aviation leader in SAF production investment, but we face a real shortage of available fuel and producers. Cemvita’s technology represents a path forward for a potentially significant supply of SAF and it’s our hope that this offtake agreement for up to one billion gallons is just the beginning of our collaboration.”

Founded in Houston in 2017 by brother-sister team Moji and Tara Karimi, Cemvita's biotechnology can mimic the photosynthesis process, turning carbon dioxide into feedstock. The company's SAF plan hopes to increase reliability of existing SAFs and lower impact of fuel creation.

“Biology is capable of truly amazing things,” Moji Karimi, CEO of Cemvita, says in the release. “Our team of passionate, pioneering, and persistent scientists and engineers are on a mission to create sustainable BioSolutions that redefine possibilities.”

“We are thrilled to partner with United Airlines in working towards transforming the aviation industry and accelerating the energy transition,” he continues. “This agreement featuring our unique SAF platform is a major milestone towards demonstrating our journey to full commercialization.”

Earlier this year, United, which was reportedly the first airline to announce its goal of net zero carbon emissions by 2050, launched its UAV Sustainable Flight FundSM. The fund, which named Cemvita to its inaugural group of portfolio companies, has raised over $200 million, as of this summer.

Moji and Tara Karimi co-founded Cemvita in 2017. Photo courtesy of Cemvita

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This article originally ran on EnergyCapital.

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