3 Houston innovators to know this week

WHO'S WHO

This week's roundup of Houston innovators includes Luis Silva of AT&T, Devin Dunn of TMC Innovation, and Eric Anderson of SynMax. Photos courtesy

Editor's note: In this week's roundup of Houston innovators to know, I'm introducing you to three local innovators across industries — from health tech to data analytics — recently making headlines in Houston innovation.


Luis Silva, vice president and general manager at AT&T

Not everyone is as holly jolly amid the holidays. Image courtesy

In a guest column, Luis Silva, Houston-based vice president and general manager at AT&T, cautions that the holiday season is prime time for hackers and cyber security threats.

"The good news is you can protect yourself from scams and fraud," he writes. "Just remember that cybercriminals don’t discriminate, they can prey on anyone."

In his article, Silva shares the top five ways to guard against cyberthreats. Read more.

Devin Dunn, head of TMC's HealthTech Accelerator

Devin Dunn leads TMC's HealthTech Accelerator, which is getting ready to welcome its next cohort in January. Photo via TMC.edu

Earlier this year, Devin Dunn joined TMC Innovation as head of TMC's HealthTech Accelerator, a career move that represented Dunn's move to a different side of the startup world. As an early employee at London-based Huma, Dunn was instrumental in growing the health tech company from its early stages to international market expansion.

"I really like working with the dreamers and helping them work backwards to (figure out) what are the milestones we can work toward to make the grand vision come true in the future," Dunn says on the Houston Innovators Podcast. "The opportunity to work with different founders on that same journey that we had been through was really appealing." Read more.

Eric Anderson, CTO of SynMax

Houston-based SynMax has closed its first round of funding. Photo courtesy

A Houston-based satellite data analytics company is celebrating an oversubscribed round of recent funding. SynMax announced this week that it closed its seed round at $6 million with an oversubscription of $2 million. The startup is providing geospatial intelligence software as a service to customers within the energy and maritime industries. The technology combines earth observation imagery and key data sources for predictive analytics and artificial intelligence.

Founded in 2021, SynMax is led by CTO Eric Anderson, who previously worked as an analyst at Skylar Capital, according to LinkedIn. Headquartered in Houston, SynMax is hiring employees from all over. Read more.
Not everyone is as holly jolly amid the holidays. Image via Getty Images

Houston expert shares tips for navigating cybersecurity challenges amid the holiday season

guest column

It’s a grinch's cyber-playground, and this holiday season, you’re at risk — even if you think it won’t happen to you.

The good news is you can protect yourself from scams and fraud. Just remember that cybercriminals don’t discriminate, they can prey on anyone.

These statistics may surprise you:

  • Anxiety about having a mobile device hacked differs by demographic; low-income Black women rank mobile security as their number one concern, while the general population ranks mobile security as their third largest concern, according to a recent Recon Analytics survey of more than 3,297 U.S. consumers.
  • 44 percent of millennials have been victims of online crime in the last year and 31 percent admit they share their passwords with others.
  • Romance scams resulted in the most financial losses for adults aged 60 and over
  • Younger consumers took fewest actions after being notified of a data breach affecting their identity/online accounts in Q1 2022
  • Nearly 50 percent of American gamers have experienced a cyberattack on their gaming account or device
  • 47 percent of women who live in cities say their identities and/or data has been compromised in the past 6 months due to lack of home internet protections, compared with 53 percent of city men who say the same thing, according to a recent Recon Analytics survey.

People everywhere, regardless of gender, race, income level, education, or age, deserve to feel safe online. And yet, many aren’t aware how to protect themselves, don’t make it a priority, or wait to act until they are alerted to suspicious activity.

With words like malware, phishing, spoofing, and encryption, learning to protect yourself can feel like a college-level course. But it doesn’t have to be that complicated.

Top 5 ways to guard against cyberthreats

By following five simple steps, you can start to protect your network, devices and data from many digital threats.

  1. Understand cyberattacks are real. One of the first hacks was documented in 1963 and today, nearly 60 years later, hackers are attacking phones and computers every 39 seconds. Cyberattacks continue to grow in number every year.
  2. Be proactive. Don’t wait for an attack to happen. Monitor your accounts daily so you are the first to know if suspicious activity is occurring. Check with your wireless carrier to see if they have tools to help. AT&T customers can download the free ActiveArmor mobile security app to help block spam calls and secure their personal data. And ask your internet provider about extra layers of security available to you at home. AT&T Fiber customers can access AT&T ActiveArmor internet security features at no additional cost to them.
  3. Step up your mobile security. Mobile devices now account for more than 60 percent of digital fraud. Mobile banking, online shopping, streaming videos and storing documents make our phones a central location for sensitive information. Your wireless carrier may be able to help. AT&T offers advanced security like Public Wi-Fi Protection, Identity Monitoring and Safe Browsing for no extra charge with some of our plans. Check with your carrier to make sure they’re doing what they can to keep you safe.
  4. Protect your passwords. We all know it’s necessary, but not all of us take steps to do it. 68 percent of people admit to using the same password across multiple logins. Using a strong password that differs from site-to-site will help decrease your chances of being hacked. If you struggle with passwords, consider getting a password manager.
  5. Report suspicious text messages. As mobile operators have more success blocking illegal robocalls, scammers have turned to text messages. But now it’s easier than ever to report spam texts to help block and control them. The latest iOS and Android operating systems have a simple reporting feature in their Apple and Google messaging apps.
Dedicate some time to safeguard your information this holiday season. For more cybersecurity resources (regardless of your carrier), visit att.com/CyberAware. If you or someone you know is new to computers or mobile devices, click here for more information on our free digital literacy courses.

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Luis Silva is vice president and general manager at AT&T.

New location technology will help get emergency responders closer to 911 callers if they are unable to describe their location. Photo courtesy of AT&T

Houston expert: New location-based tech is en route to saving lives

guest column

“911, what’s your location?”

It’s a phrase we’ve heard hundreds of times on TV shows and movies. In real life though, have you ever considered the possibility that this question — one that can mean the difference between life and death — may be hard for the caller to answer? In an emergency, you may not be able to speak. If you’re in a car accident, you may not know where you are. In a disaster, your surroundings may be confusing.

That’s where a new location-based routing feature we call “Locate Before Route” comes in. This summer, AT&T, in collaboration with Intrado, rolled out a first-of-its-kind 911 upgrade across the country that will make it easier for emergency personnel to find and send help to wireless callers.

Roughly 80 percent of 911 calls today are made from cell phones. Before location-based routing, a call would ping a cell phone tower and connect to the dispatch center closest to that tower. But here’s the thing: that cell tower could be up to 10 miles away. Imagine needing help in Deer Park but the dispatcher thinking you may be in Baytown. You could even be in a different county, making it difficult for dispatchers to pinpoint exactly where the call is calling from.

Here’s how it works:

Instead of pinging the closest cell tower, the GPS in your phone connects with the closest 911 dispatch center, meaning emergency operators can locate you within about 55 yards of your position. That’s about half a football field.

This kind of accuracy means public safety can respond faster, especially in situations when a 911 wireless caller doesn’t know or can’t disclose their location.

AT&T is the first wireless carrier to launch location-based routing for all 911 call centers nationwide, whether they’re operating on older technology or NextGen 911. The best part: AT&T customers across the country automatically have access to this service – no action is necessary.

AT&T’s commitment to public safety is longstanding. Following the events of September 11th, we worked to create FirstNet, – the only nationwide communications platform dedicated to public safety and first responders. With nationwide location-based 911 call routing, we are providing our customers with the quickest, most accurate way to call emergency personnel for help when it’s most needed.

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Luis Silva is vice president and general manager at AT&T.
"Hackers are getting ready, so you need to be ready, too." Photo via Getty Images

Houston expert: Prime times for cyber-attacks and how to stay protected

guest columns

October is cybersecurity awareness month. The topic might sound overwhelming, and it certainly can be, but there are a few easy ways we can educate and protect ourselves and our loved ones.

Be mindful of timing

Cyber actors target certain times to strike. Experts warn that holiday weekends like Thanksgiving are some of the most prolific times for scammers, who never take a vacation. They can defraud and monetize their actions with little effort.

Why?

During holiday weekends, many people make plans and shop -- online or on a mobile device -- and document their activities on social media. Holidays also come with an elevated amount of email and financial activity, all conveniently while people are "checked out" or traveling. Inboxes become overloaded with holiday messaging and deals.

Attacking someone's account can go unnoticed longer if that person is away from their computer. Or a hacker might execute a well-timed phishing attack for a Friday afternoon, right before someone goes on vacation.

Imagine planning a getaway to Galveston and an email arrives about your hotel confirmation or coupons to attractions at Pleasure Pier. Something like that might be ignored most of the time, but when you're amped up and packing your bags for vacation, it could be enticing.

Protect yourself 

Now that you have some context of when these attempts could happen, here are a few steps you can take now to protect yourself:


Don't click on suspicious links

If you don't know the sender of a text or email, don't open links they contain. Viruses and malware can start pulling information from your personal accounts. Some may look like they are coming from a friend or coworker. Or if the sender looks like a company you do business with and tells you to click a link or call a number, don't call, or click. Instead, call the customer service number on your regular bill and ask if the message is legitimate. In the case above, it may be an attempt to get personal information or scam you.

Remember, government agencies, banks, and other legitimate companies will never ask for personal or financial information, like usernames, passwords, PINs, or credit or debit card numbers by unsolicited text message. If someone calls asking for payment or personal information, tell them you'll call them back and go to the official website and call the real number to see if there is an actual issue.

Block spam calls

AT&T blocks or labels about 1 billion robocalls each month, and our patented, automated scanning helps block spam texts. So, while it may seem like your phone is ringing non-stop with spam calls and even spam texts, imagine how many are blocked. To reduce the number of annoying calls you get each day, find a good calling blocking app. The free AT&T Call ProtectSM app includes spam and automatic fraud call blocking, warns you of incoming nuisance calls, lets you customize your robocall protection and even create your own personal block list.

Become Cyber Aware

As hackers and their scams become more sophisticated, it can seem daunting to protect your accounts, devices and information. Don't despair. Learn how to outsmart the bad guys on att.com/cyberaware. You'll find timely news and information, a quiz to assess your personal risk, and valuable advice for real-life situations, such as what to do if you clicked, answered, or opened a potential scam.

With holiday season around the corner, keep in mind that you aren't the only one preparing for time off or a long weekend. Hackers are getting ready, so you need to be ready, too.

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Luis Silva is vice president and general manager at AT&T.
It's hurricane season, and you need to make sure the tech you have is prepared. Photo courtesy of Kinder Institute

Expert: How to ensure your tech is ready for a hurricane in Houston

Guest column

Houstonians are no strangers to hurricanes. We've already seen some activity this summer, and we still have a few months to go. Although we can't prevent every negative situation when it comes to weather, AT&T has picked up a few tried and true tips that can help you stay safe prepared during this hurricane season.

Tips to plan ahead:

  • Save your smartphone's battery life. In case of a power outage, extend your device's battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps, or putting your phone in Airplane Mode. This may prevent you from using certain features but will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. One option might be using your car's USB port or a USB car charger.
  • Keep your mobile devices dry. Mobile phones can be a critical lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case, or plastic bag. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Back up important information and protect vital documents. Consistently back up insurance papers, medical information and the like to the Cloud or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital, and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.

Likewise, we take a series of steps to ensure our Houston area network is ready to withstand the storm season each year.

Preparing our network in Houston:

When we know a storm is coming, we immediately assess what is needed to prepare our network. Some of those measures include:

  • Engaging Network Operations Center to monitor the network and partner with local personnel for recovery efforts.
  • Maintaining backup generators at cell sites and switching facilities in case of power loss.
  • Staging portable generators at strategic locations for deployment after an event.
  • Working with State and Federal Emergency Operations Centers to ensure first responders have the mobile connectivity they need before, during and after an event.

Keeping first responders connected:

Communication is critical to rescue and recovery efforts. That's why we were selected by the First Responder Network Authority (FirstNet Authority) – an independent agency within the federal government – to deliver FirstNet® to first responders and the extended public safety community. FirstNet is the only nationwide network built with and for America's first responders. In the Houston area, agencies using FirstNet include Law Enforcement, Fire, EMS, and Emergency Management, among others. FirstNet is used in day-to-day operations and during emergency response, including hurricane preparedness and response. In addition, organizations and agencies that could be called on to help support public safety also use FirstNet. These include healthcare, public works, essential government services, school security, utilities, energy, and transportation that operate in support of primary public safety entities and are critical to the response efforts. Together, these agencies utilize the FirstNet network for broadband connectivity for voice and data to prepare for and respond to hurricane events. FirstNet provides the connectivity they need with:

  • Priority & Preemption: In emergencies and disasters, commercial networks can quickly become congested. That's why FirstNet is the only nationwide network that gives first responders always-on priority and preemption. It puts them at the front of the "communications line."
  • Greater Command & Control: Public safety agencies have access to a fleet of more than 100 dedicated mobile cell sites that link to FirstNet via satellite and do not rely on commercial power availability. New this storm season, there's a giant addition to the FirstNet disaster response arsenal: FirstNet One – an approximately 55-foot aerostat, more commonly known as a blimp. And, to give first responders greater command and control of their network, the FirstNet Response Operations Program aligns with the National Incident Management System to better guide the deployment of these assets.
  • Enhanced Coverage and Capacity: We've also deployed FirstNet Band 14 spectrum. Band 14 is nationwide, high-quality spectrum set aside by the U.S. government specifically for FirstNet. We refer to it as public safety's VIP lane- during an emergency, this band can be cleared and locked just for FirstNet subscribers.

Recovery and relief:

During those unfortunate times when recovery response is needed, our Natural Disaster Recovery program and FirstNet Response Operations Group have technology and equipment to help with relief efforts such as:

  • Mobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
  • Emergency Communications Vehicles (ECVs)
  • Flying Cell on Wings (Flying COWs)
  • Drones
  • A self-sufficient base camp: complete with sleeping tents, bathrooms, kitchen, laundry facilities, an on-site nurse, and meals ready to eat (MREs)
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts

Together, let's have a smart and safe hurricane season.

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Luis Silva is vice president and general manager at AT&T.
The technology is already getting smarter. The cities won't be far behind. Photo courtesy of AT&T

How 5G and smart cities technology are transforming the city of Houston

guest column

A firefighter stands in front of a burning building in Sunnyside. A drone buzzes overhead to capture video of the parts of the structure they can't get eyes on. Infrared technology helps them see "through" the building to where people may be trapped. Robotic cameras are sent in to provide live video from inside, while a tablet shows blinking dots in real time of where the other firefighters are as they move through the different floors of the building.

An injured civilian is pulled out of the flames. A drone delivers potentially life-saving medication while the paramedics assess the damage. The victim's medical records are shared instantaneously with the hospital, and paramedics are connected live to the emergency room while in-transit. As they make their way to the hospital, traffic signals are a step ahead – lights are green at just the right time on Reed and Almeda, clearing the way for an expedited ride and keeping traffic safe for all until the ambulance arrives at the hospital where medical personnel already know what's needed and are ready to jump into action.

It may sound like something out of a science fiction novel, but much of this is already happening. And the parts that aren't commonplace yet may be a reality very soon. We've heard about smart cities technology for some time, and different cities will adopt technology at different paces, but the pieces are finally coming into place.

What has changed to bring this futuristic world into the present? 5G.

There's a lot of noise out there about 5G, and from a consumer standpoint most of the chatter is about speed. Yes, 5G is faster, but here at AT&T we're quick to point out that speed is only the beginning: The capacity and responsiveness of 5G technology is what makes it revolutionary for use cases like these.

According to analyst research reported by CIO Magazine, 4G technology allows around 2,000 devices all connecting at the same time in a 1-kilometer area (0.386 miles). It's the reason that you might have trouble getting a call or a text to go through when you're at a crowded stadium. The network is ready and willing, but too much demand on one location slows things down.

Think about all the connections necessary in the above scenario. The drones, each firefighter, the robotic camera, the tablets, the ambulance and its equipment, sensors in the building, the hospital and all the people waiting there, the traffic signals… the list goes on. Well, 5G technology enables something called Massive IoT and can mean as many as 1 million devices can be connected in that same kilometer range, according to analyst research reported by CIO Magazine. That's game changing. AT&T has already installed its fastest 5G+ technology at the Toyota Center. Hopefully the next time you're there you'll feel the difference for yourself.

But having all those things talk to each other only makes a real difference if the connection is uninterrupted and in as real time as possible. 5G gives us that, as well. Ultra-low latency reduces response times to milliseconds. And when you add near-zero lag time to all those connections, the future becomes the present.

At AT&T we're passionate about public safety. That's why we created FirstNet, the first dedicated network exclusively for first responders, which ensures that the lines of communication stay open when they're needed the most. Harris Health System and Harris County Juvenile Probation are among the agencies already using the network. Going forward, FirstNet could be a crucial part of smart cities technology as capabilities increase.

There are plenty of use cases that 5G will continue to enhance: Think live feeds of police body cameras and locations when in a pursuit, helping increase efficiency and accountability. Think about the first responders themselves. Did you know that heart attack is the leading cause of death among firefighters? Vital signs could be monitored allowing alerts to a fire company of an elevated heart rate in their crew, potentially saving the life of a lifesaver.

5G could be the catalyst that leads to the true adoption of autonomous cars, as millions of sensors allow not only vehicle to vehicle communication, but could also integrate pedestrian traffic, making it safer for everyone as we move towards assisted and eventually self-driving vehicles.

Utility grid sensors could allow power companies to plan more effectively for use, pinpoint outages quickly, and use AI to divert energy and heal itself.

And we all know about Houston traffic. What if there's a world coming soon where we could alleviate just 20 percent of the congestion through smart city technology? In an hour commute, you just got 12 minutes back to spend with your family.

The technology is already getting smarter. The cities won't be far behind.

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Luis Silva is vice president and general manager at AT&T.
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These elite Houston researchers were named among the most-cited in their fields

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Nearly 60 scientists and professors from Houston-area universities and institutions, working in fields from ecology to immunology, have been named among the most-cited researchers in the world.

The Clarivate Highly Cited Researchers 2022 list considers a global pool of public academic papers that rank in the top 1 percent of citations for field and publication year in the Web of Science. It then ranks researchers by the number of times their work has been cited, or referenced, by other researchers, which, according to the University of Houston, helps their findings "become more impactful and gain further credibility."

This year 6,938 researchers from 70 different countries were named to this list. About 38 percent of the researchers are based in the U.S.

“Research fuels the race for knowledge and it is important that nations and institutions celebrate the individuals who drive the wheel of innovation. The Highly Cited Researchers list identifies and celebrates exceptional individual researchers who are having a significant impact on the research community as evidenced by the rate at which their work is being cited by their peers," says David Pendlebury, head of research analysis at the Institute for Scientific Information at Clarivate, in a statement. "These individuals are helping to transform human ingenuity into our world’s greatest breakthroughs.”

Harvard University was home to the most researchers, with 233 researchers making the list, far outpacing Stanford University, which had the second highest total of 126 researchers.

Texas universities and institutions had a strong showing, too. The University of Texas at Austin had 31 researchers on the list, tying UT with the University of Minnesota and Peking University in China for the No. 35 spot. MD Anderson had 30 researchers on the list, the most among organizations in Houston, earning it a 38th place ranking, tied with the University of Maryland and University of Michigan.

Below is a list of the Houston-area highly cited researchers and their fields.

From UT MD Anderson Cancer Center

  • Jaffer Ajani (Cross-Field)
  • James P. Allison (Immunology)
  • Jan A. Burger (Clinical Medicine)
  • George Calin (Cross-Field)
  • Jorge Cortes (Clinical Medicine)
  • Courtney DiNardo (Clinical Medicine)
  • John V. Heymach (Clinical Medicine)
  • David Hong (Cross-Field)
  • Gabriel N. Hortobagyi (Cross-Field)
  • Robert R. Jenq (Cross-Field)
  • Hagop M.Kantarjian (Clinical Medicine)
  • Marina Y. Konopleva (Clinical Medicine)
  • Dimitrios P. Kontoyiannis (Cross-Field)
  • Scott E. Kopetz (Clinical Medicine)
  • Alexander J. Lazar (Cross-Field)
  • J. Jack Lee (Cross-Field)
  • Anirban Maitra (Clinical Medicine)
  • Robert Z. Orlowski (Clinical Medicine)
  • Padmanee Sharma (Clinical Medicine and Molecular Biology and Genetics)
  • Anil K. Good (Cross-Field)
  • Jennifer A. Wargo (Molecular Biology and Genetics)
  • William G. Wierda (Clinical Medicine)

From Baylor College of Medicine

  • Erez Lieberman Aiden (Cross-Field)
  • Nadim J. Ajami (Cross-Field)
  • Christie M. Ballantyne (Clinical Medicine)
  • Malcolm K. Brenner (Cross-Field)
  • Hashem B. El-Serag (Clinical Medicine)
  • Richard Gibbs (Cross-Field)
  • Heslop, Helen Cross-Field
  • Joseph Jankovic (Cross-Field)
  • Sheldon L. Kaplan (Immunology)
  • Joseph F. Petrosino (Cross-Field)
  • Cliona Rooney (Cross-Field)
  • James Versalovic (Cross-Field)
  • Bing Zhang (Cross-Field)

From Rice University

  • Plucker M. Ajayan (Materials Science)
  • Pedro J. J. Alvarez (Environment and Ecology)
  • Naomi Halas (Materials Science)
  • Jun Lou (Materials Science)
  • Antonios G. Nikos (Cross-Field)
  • Aditya D. Mohite (Cross-Field)
  • Peter Nordlander (Materials Science)
  • Ramamoorthy Ramesh (Physics)
  • James M. Tour (Materials Science)
  • Robert Vajtai (Materials Science)
  • Haotian Wang (Chemistry)
  • Zhen-Yu Wu (Cross-Field)
  • From University of Houston
  • Jiming Bao (Cross-Field)
  • Shuo Chen (Cross-Field)
  • Whiffing Ren (Cross-Field)
  • Zhu Han (Computer Science)

From UTMB Galveston

  • Vineet D.Menachery (Microbiology)
  • Nikos Vasilakis (Cross-Field
  • Scott C. Weaver (Cross-Field)
  • From UT Health Science Center-Houston
  • Eric Boerwinkle (Cross-Field)

Overheard: Houston experts call for more open innovation at industry-blending event

eavesdropping at the Ion

Open innovation, or the practice of sourcing new technologies and idea across institutions and industries, was top of mind at the annual Pumps & Pipes event earlier this week.

The event, which is put on by an organization of the same name every year, focuses on the intersection of the energy, health care, and aerospace industries. The keynote discussion, with panelists representing each industry, covered several topics, including the importance of open innovation.

If you missed the discussion, check out some key moments from the panel.

“If we want to survive as a city, we need to make sure we can work together.”

— Juliana Garaizar of Greentown Labs. "From being competitive, we’ve become collaborative, because the challenges at hand in the world right now is too big to compete," she continues.

“The pace of innovation has changed.”

— Steve Rader of NASA. He explains that 90 percent of all scientists who have ever lived are alive on earth today. “If you think you can do it all yourself — and just find all the latest technology yourself, you’re kidding yourself.”

“You can’t close the door. If you do, you’re closing the door to potential opportunities.”

— Michelle Stansbury, Houston Methodist. “If you think you can do it all yourself — and just find all the latest technology yourself, you’re kidding yourself.” She explains that there's an influx of technologies coming in, but what doesn't work now, might work later or for another collaborator. "I would say that health care as a whole hasn’t been very good at sharing all of the things we’ve been creating, but that’s not the case today," she explains.

“The thing that makes Houston great is the same thing that makes open innovation great: diversity.”

— Rader says, adding that this makes for a great opportunity for Houston.

“Some of our greatest innovations that we’ve had come from other industries — not from health tech companies.”

— Stansbury says. "I think that's the piece everyone needs to understand," she says. "Don't just look in your own industry to solve problems."

“Nobody knows what is the best technology — the one that is going to be the new oil."

— Garaizar says. “All of this is going to be a lot of trial and error," she continues. “We don’t have the luxury of time anymore.”

University of Houston powers up first robot food server in a U.S. restaurant

order up

The University of Houston is taking a bold step — or, in this case, roll — in foodservice delivery. UH's Conrad N. Hilton College of Global Hospitality Leadership is now deploying a robot server in Eric’s Restaurant at its Hilton College.

Booting up this new service is major bragging rights for the Coogs, as UH is now the only college in the country — and the only restaurant facility in Houston — to utilize a robotic food delivery.

These rolling delivery bots come from the state-of-the-art food service robot called Servi. The bots, created by Bear Robotics, are armed with LiDar sensors, cameras, and trays, and automatically return to their posts when internal weight sensors detect a delivery has been completed.

Not surprisingly, these futuristic food staffers are booting up plenty of buzz at UH.

“People are excited about it,” says Dennis Reynolds, who is dean of the Conrad N. Hilton College of Global Hospitality Leadership and oversees the only hospitality program in the world where students work and take classes in an internationally branded, full-service hotel. Launching robot waitstaff at UH as a test market makes sense, he notes, for practical use and larger implications.

The Servi robots deliver food from the kitchen to the table. Photo courtesy of the University of Houston

“Robotics and the general fear of technology we see today are really untested in the restaurant industry,” he says in an announcement. “At Hilton College, it’s not just about using tomorrow’s technology today. We always want to be the leader in learning how that technology impacts the industry.”

Bear Robotics, a tech company founded by restaurant experts and tech entrepreneurs, hosted a Servi showcase at the National Restaurant Show in Chicago earlier this year. After seeing the demo, Reynolds was hooked. UH's Servi robot arrived at Eric’s Restaurant in October.

Before sending the bot to diners' tables, the bot was prepped by Tanner Lucas, the executive chef and foodservice director at Eric’s. That meant weeks of mapping, programming, and — not surprisingly — “test driving” around the restaurant.

Tanner even created a digital map of the restaurant to teach the Servi its pathways and designated service points, such as table numbers. “Then, we sent it back and forth to all of those points from the kitchen with food to make sure it wouldn’t run into anything," he adds.

But does having a robot deliver food create friction between human and automated staff? Not at Eric's. “The robot helps my workflow,” Joel Tatum, a server at Eric’s says. “It lets me spend more time with my customers instead of just chasing and running food.”

Once loaded, the kitchen staff can tell the Servi robots where to take the dishes. Photo courtesy of the University of Houston

Reynolds believes robots will complement their human counterparts and actually enhance the customer experience, even in unlikely settings.

“Studies have been conducted in senior living facilities where you might think a robot wouldn’t be well received, but it’s been just the opposite,” Reynolds says. “Those residents saw the change in their lives and loved it.”

To that end, he plans to use Servi bots in other UH venues. “The ballroom would be a fantastic place to showcase Servi – not as a labor-saving device, but as an excitement generator,” Reynolds notes. “To have it rotating through a big event delivering appetizers would be really fun.”

Critics who denounce robot servers and suggest they will soon displace humans are missing the point, Reynolds adds. “This isn’t about cutting our labor costs. It’s about building our top-line revenues and expanding our brand as a global hospitality innovator,” Reynolds says. “People will come to expect more robotics, more artificial intelligence in all segments of hospitality, and our students will be right there at the forefront.”

Servi bots come at a time of dynamic growth for Hilton College. A recent rebrand to “Global Hospitality Leadership” comes as the college hotel is undergoing a $30 million expansion and renovation, which includes a new five-story, 70-room guest tower. The student-run Cougar Grounds coffeehouse reopened this semester in a larger space with plenty of updates. The neighboring Eric’s Club Center for Student Success helps with recruitment and enrollment, undergraduate academic services, and career development.

“To be the first university in the country to introduce robotics in the dining room is remarkable,” Reynolds adds. “There are a lot of unique things we’re doing at Hilton College.”

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This article originally ran on CultureMap.

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