Houston startup designs new platform for better navigating health care
patient portal
Taking control of your health can be a difficult path to walk on your own. A new startup, created by eight female Rice University students, is aimed at wading through the health care system.
The Healthcare Navigator is a platform that helps users to learn about not just treatment options, but also the financial bearings thereof.
“About 88 percent of Americans aren’t health literate,” founder and president Kayla Grimes says in a news release. “It’s very hard for them to navigate health care in the way to get the best benefit for it, so what our platform will do is essentially give them the tools and resources to confidently navigate the health care system. We also help with price transparency specifically.”
The multidisciplinary team includes women majoring in pre-med, computer science, medical humanities, art and business. According to Grimes (a rising senior business major), the seed for the idea’s success was planted two years ago when she was volunteering for the National Patient Advocacy Foundation.
“They told me, ‘If you do this right, this could actually change everything in health care,’” she remembers.
Now she and her team have an app, as well as an accessible website, composed of several features all meant to make it easier to save money — and users’ health. The features are:
- Cost Compass, which compares procedure costs across local hospitals, enabling users to shop around and save money.
- Care Genius AI, an AI chatbot that helps users to negotiate medical bills and answers health care system questions.
- Patient Power Modules, which are interactive educational videos that make understanding the health care system easy and engaging.
- Pocket Doc, which helps consumers find the best providers for them based on location, ratings and quality metrics.
- Pulse Check Alert keeps users informed on important health care news and patient insights.
- Care Manager streamlines users’ health care needs and goals in one convenient place.
Grimes says that she hopes that users will skip Google reviews and go straight to their Pocket Doc, which includes information on hospitals, clinics, urgent care centers and freestanding emergency rooms.
“We have that in the system, so that you can actually see useful metrics instead of just going on Google reviews and reading their readmission rate — we’re going to explain what’s a good readmission rate and what’s a bad readmission rate,” she says. “That’s the whole point: We’re not just going to give you these metrics, we’re also going to give you some benchmarks, so you can make the decision for yourself.”
When dealing with your health, knowledge is certainly power, and Healthcare Navigator is bestowing a new kind of power on its users.
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