INNOVATIONMAP EMAILS ARE AWESOME

Greentown Labs has announced its inaugural batch of members for its new Houston location. Photo via greentownlabs.com

A Somerville, Massachusetts-based cleantech accelerator has announced the 16 startups that will be a part of its new Houston incubator program.

Greentown Labs named the companies in the cohort this week just a few weeks after announcing the location of its new lab and workspace. The 40,000-square-foot space is being renovated from a former grocery store and is expected to open next spring.

"These early-access members are innovating across the key greenhouse gas-emitting sectors—including electricity, manufacturing, buildings, and more—and their solutions are helping create a sustainable future for all," reads a blog post on the company's website.

Here are Greentown Houston's inaugural members:

  • Austin-based Applied Bioplastics is creating affordable plastic alternatives with plant matter to help reduce consumers' carbon footprint.
  • Black Mountain Metals, based in Fort Worth, is focused on nickel and copper mining for lithium-ion battery cathodes.
  • Carbon Free Technologies created a home battery system that can store electricity when rates are low.
  • ClearValue uses pure hydrogen and oxygen as a sustainable power system.
  • e^2: equitable energy is described as a "multi-brand cause-marketing platform" that connects consumers to sustainable energy solutions through promotion and incentivization.
  • Eclipse Solar Projects builds, owns, and operates solar projects across the country through new technology and battery storage operations.
  • Houston-based Ennuity Holdings allows users to have access to solar energy subscription service — even though they don't have access to installing panels themselves.
  • Excipicio Energy , based in Houston, is taking renewable energy offshore by integrating wind, wave, and more into a single floating platform.
  • Houston-based Quantum New Energy platform, EnerWisely, helps people and companies make smart energy choices "to maximize their monetary savings and reduce their environmental impacts."
  • Spring, Texas-based Renu Energy is creating sustainable change through waste recycling and community engagement, according to its website.
  • REVOLUTION Turbine Technologies, based in North Carolina, is working on a power generator that can be used in the offshore setting.
  • Houston-based Revterra is developing a long-duration energy storage solution.
  • Skylark, based in Houston, created a "broadband last-mile radio systems for internet service providers, with a focus on 40 million unserved Americans in rural markets."
  • Austin-based swytchX is working on a cloud-based SaaS solution that uses blockchain technology to optimize renewable energy delivery.
  • Houston-based Varea Energy, a software company, uses data to build business models focusing on eliminating barriers to green initiatives.
  • California-based Veloce Energy develops faster electric vehicle charging infrastructure.
Companies interested in joining the incubator should reach out to Greentown Labs online.

The 16 startups will move into the Greentown space when it opens in the spring. Image via greentownlabs.com

Greentown Houston is headed for the Innovation District, which is being developed in Midtown. Photo via Getty Images

Cleantech incubator announces location in Houston, names newest partners

Greentown's moving in

After announcing its plans to expand to Houston in June, Boston-based Greentown Labs has selected its site for its cleantech startup and tech incubator.

Houston Mayor Sylvester Turner and the Greater Houston Partnership announced that Greentown Houston will be opening in the Innovation District, being developed by Rice Management Co. and home to The Ion. The site is located at 4200 San Jacinto St., which was Houston's last remaining Fiesta grocery story before it closed in July.

The facility is expected to open this coming spring and will feature 40,000 square feet of prototyping lab, office, and community space that can house about 50 startups, totaling 200 to 300 employees.

"We are thrilled to announce the selection of Greentown Labs' inaugural location in partnership with RMC, the City of Houston, the Partnership, and leading global energy and climate impact-focused companies," says Emily Reichert, CEO of Greentown Labs, in a press release. "In order to meet the urgent challenge of climate change, we must engage the talent and assets of major ecosystems around the country. We look forward to catalyzing the Houston ecosystem's support for climatetech startups as we work together toward a sustainable future for all."

Emily Reichert is the CEO of Greentown Labs. Photo courtesy of Greentown Labs

Greentown Labs launched in 2011 as community of climatetech and cleantech innovators bringing together startups, corporates, investors, policymakers, and more to focus on scaling climate solutions. Greentown Labs' first location is 100,000 square feet and located just outside of Boston in Somerville, Massachusetts. Currently, it's home to more than 100 startups and has supported more than 280 startups since the incubator's founding. According to the release, these startups have created more than 6,500 jobs and raised over $850 million in funding

"We are so pleased that Greentown Houston will locate in the heart of the Innovation District, where they will seamlessly integrate into the region's robust energy innovation ecosystem of major corporate energy R&D centers, corporate venture arms, VC-backed energy startups, and other startup development organizations supporting energy technology," says Susan Davenport, chief economic development officer at the Greater Houston Partnership, in the release. "Houston truly is the hub of the global energy industry, and Greentown Houston will ensure we continue to attract the next generation of energy leaders who will create and scale innovations that will change the world."

Greentown Houston, which previously announced several founding partners in June, has just named new partners, including: RMC, Microsoft, Saint-Gobain, and Direct Energy. According to the release, Greentown Houston is also looking for Grand Opening Partners. Naturgy and and FCC Environmental Services (FCC) are the first to join on as a grand opening partners, and startups and prospective partners can reach out for more information via this form.

Reichert previously told InnovationMap that it was looking for an existing industrial-type building that could be retrofitted to meet the needs of industrial startups that need lab space. She also said that this approach is very similar to how they opened their first location.

Rice Management Company is developing the Innovation District in the center of Houston. Screenshot via ionhouston.com

The new location will be in the 16-acre Innovation District that's being developed by RMC, which will be anchored by The Ion, a 270,000-square-foot hub that is being renovated from the former Sears building.

"What we love about Greentown Labs as much as its commitment to helping Houston become a leader in energy transition and climate change action is its proven track record of job creation through the support of local visionaries and entrepreneurs," says Ryan LeVasseur, managing director of Direct Real Estate at RMC, in the release. "Greentown Houston, like The Ion, is a great catalyst for growing the Innovation District and expanding economic opportunities for all Houstonians. We're thrilled Greentown Labs selected Houston for its first expansion and are honored it will be such a big part of the Innovation District moving forward."

Acquiring the new Greentown location is a big win for the mayor, who released the city's Climate Action Plan earlier this year. The plan lays out a goal to make Houston carbon neutral by 2050.

"We are proud to welcome Greentown Labs to Houston, and we are excited about the new possibilities this expansion will bring to our City's growing innovation ecosystem," says Turner in the release. "Organizations and partners like Greentown Labs will play a vital role in helping our City meet the goals outlined in the Climate Action Plan and will put us on the right track for becoming a leader in the global energy transition. The City of Houston looks forward to witnessing the innovation, growth, and prosperity Greentown Labs will bring to the Energy Capital of the World."

Greentown Labs will host a celebratory networking event on September 24 at 4 p.m. Registration for the EnergyBar is open here.

Juliana Garaizar is working to help set up Houston's Greentown Labs incubator with diversity and inclusion in mind. Courtesy photo

Local innovation leader to focus on diversity while standing up new-to-Houston cleantech incubator

HOUSTON INNOVATORS PODCAST EPISODE 38

As Greentown Labs, a cleantech startup incubator based outside of Boston, enters into the Houston market, it's doing so with diversity and inclusion in mind, says Juliana Garaizar, launch director at Greentown Houston.

Garaizar has been involved in the Houston innovation ecosystem for years from her stints at the Houston Angel Network followed by the Texas Medical Center's venture fund. She's also been involved with Portfolia — a female-focused venture network — and is president at the Business Angel Minority Association, or baMa. She's spent much of her time lately advocating and promoting diversity in investing — something that falls in line with Greentown's priorities as they enter into the most diverse city in the country.

"The latest founding partners that we've had at Greentown Labs when they were considering becoming a partner, they all asked what we are doing in terms of diversity and inclusion," Garaizar says in this week's episode of the Houston Innovators Podcast. "We are putting together a working group at Greentown for D&I. It's exciting that many of our partners are engaging."

She's referring to the 11 — and counting — corporate founding partners Greentown Houston has announced so far. Greentown's entrance into Houston has been long awaited, and Emily Reichert, CEO of Greentown Labs, hired Garaizar and her colleague, Jason Ethier, the operations lead for Greentown Houston, to be the boots on the ground during this time.

With COVID-19 affecting so much of the organization's roll out strategy, Garaizar says its actually been a blessing in disguise for the organization.

"I think the silver lining of this COVID-19 experience is that we are much more integrated with the Boston team, and we're learning at a much faster rate," she says. "That's why we decided to also open Houston for virtual memberships before we open our building in Q1 of 2021."

While launching during a pandemic isn't the most ideal, the timing for the new Houston location has been. Garaizer says she's seeing more and more energy companies prioritizing clean energy innovations and new technologies.

"I believe that Greentown Labs is going to be a catalyst for the energy transition here in Houston," she says. "There are several things that are changing in Houston, and I think we're coming in at the right time."

Listen to the full interview with Garaizer below — or wherever you get your podcasts — and subscribe for weekly episodes.


Emily Reichert, CEO of Greentown Labs, shares why the incubator's expansion was a year in the making — and only just the beginning. Photo courtesy of Greentown Labs

New-to-Houston startup incubator CEO on why there's 'no better place' to expand

Q&A

Greentown Labs announced its intent on expanding to Houston last week with 11 corporate partners signed on already, and is currently scouting out its physical location in town

Already, says Emily Reichert, CEO of Greentown Labs, the Bayou City has left a positive impression on her and her team.

"It's exciting to see how many people we can engage in being part of the future of energy," Reicher shares in an interview with InnovationMap. "I think there's really no better place for that to be led out of Houston."

Two Houstonians have been identified to lead local efforts. Jason Ethier, a Houston-based energy tech founder, is the operations lead for Greentown Houston, and Juliana Garaizar, local investor and former director of the TMC Venture Fund, is the Greentown Houston launch director.

Reichert, in the Q&A with InnovationMap, shares more on what her organization's Houston plans are, what she's looking for in participating startups, and when the city will know more about the brick-and-mortar space.

InnovationMap: When did Greentown Labs start considering a second location?

Emily Reichert: Greentown I think seriously began entertaining the idea of Houston as a possibility during the CERAWeek conference in March 2019. I was there to speak in a couple of their pods, and there were actually 10 Greentown teams there as well.

Jason Ethier of Dynamo Micropower, who was on our board and based in Houston, had been encouraging us to consider Houston for a long time because of the need for someone to be bringing together the community of entrepreneurs around cleantech in Houston. And he felt, talking to other entrepreneurs, that there was a bit of a gap there and that it would be beneficial to have a Greentown labs in Houston to convene that community. Up until that point, I had kind of said, "Jason, I can't think about that." We were expanding in Boston just a year earlier, and we had more than doubled in size. But for the first time in March 2019, it seems like something that we should at least entertain.

During that course of that visit, the Greater Houston Partnership, Jason, and I believe some folks from Houston Exponential as well, were involved in setting up a series of meetings for me to really test the idea of Greentown Labs coming to Houston.

So, I talked with a diversity of partners, city officials, and — probably most importantly from my perspective — a bunch of entrepreneurs that showed up with less than a week's notice at a bar in EaDo. They really expressed to me that they felt that need for a community for cleantech entrepreneurs. And that there really wasn't anything equivalent and that there was a gap there.

To me, that was really the trigger for turning this all on as a serious opportunity for Greentown. We're really all about entrepreneurs. Our mission is to support them and help them get their clean technology into the world where it can have an impact and make a difference. Knowing that there was an entrepreneur community that needed fostering and growing and building was really a reason for Greentown Labs to come to Houston.

IM: What about Houston was alluring for the organization?

ER: When people ask me, "Why Houston?" the first thing that I always say is it's the energy capital of the world, and we are an organization that is promoting the entrepreneurship of companies that are developing the world's next energy solutions. It makes total sense to be working in the place where the companies and customers are that are really putting these technologies into the marketplace. So, it being the energy capital of world is kind of a key driver — and one that we think needs to be the energy transition capital of the world, which is where we're all headed in needing to address climate change.

IM: I see several corporate partners have been announced — are you looking for more and what role do the corporates play in the incubator?

ER: The corporate partners are incredibly important to the entrepreneurs that Greentown Labs support. The reason for that is that most of the startups that we work with are going to be selling their solutions to a larger partner. They're not consumer oriented startups — they're going to be a B2B-type play. So, in order to get these solutions that the startups are building to scale, they need to partner with usually another large entity to help that happen.

From the get-go, corporate partners have been part of Greentown's overall community of solutions for startups to get their technology to scale. We work with about 50 corporate partners total.

I'd say there's a variety of ways that they participate — one is simply mentorship and expertise that they can provide the startup real market knowledge and know how. They can also provide investment or a place to do pilot studies, they can do licensing agreements, and they can be customers — that's another important role.

We are absolutely looking for more corporate partners because the energy transition is a big problem, and we're going to need lots of partners in the solution. We would invite others to reach out to us.

IM: How will Greentown Houston be different from the original in Massachusetts?

ER: We're starting at a more modest size than we are currently in Massachusetts. We're a 100,000-square-foot, three-building campus in Somerville just outside of Boston, and we can accommodate about 100 startups in that location.

In Houston, we're starting at the scale that we actually started at in 2013, and that is about a capacity for about 50 startups in about 30,000 square feet with about 120 desks and about 20,000 square feet of prototyping lab space. The space that we're building in Houston will be smaller, but also very flexible.

We don't quite know yet what the Houston market wants and needs, and so we have to just kind of plan to create a flexible structure based on what we know that Houston entrepreneurs need and then kind of evolve from there.

IM: You don't have office space pinned down yet — what are you looking for in an office and what's your timeline for announcing more details?


ER: I think we'll be able to announce that in September. But, I will say that we've been pleasantly surprised by the different opportunities that are available and how so many people just trying to help and provide us with space, but I'd say we are pretty much there on selecting the space.

We will be retrofitting an existing building, which is exactly what we did whenever we moved into Somerville in 2013. We like to preserve flexibility and, until we really understand the market, we don't want to custom build anything because what if we created it and then no one needed it?

Instead, we're going to take over an existing industrial-type building that can be utilized for our purpose. And for our purpose, we need a lot of electricity, we need cement floors that can take a lot of weight, and we need to kind of have some isolation in terms of the machine tools and whatnot that can make a lot of noise — so can our events.

IM: With two pairs of boots on the ground already, will you be growing your Houston team?

ER: It somewhat depends on the track of our fundraising, but currently the plan right now is to do some additional hiring in late 2020 or 2021 — at which time we'll probably be looking for a community manager, a lab manager, and a program manager. Those all won't happen at the very beginning, but the community manager is probably the next position we'd be hiring for. That role is just incredibly critical to doing what we do at Greentown Labs, which is bringing together that community of entrepreneurs, helping them connect with one another, and really just helping them to support one another as peers.

IM: What are you looking for in participating startups and how can Houston startups get involved and learn more?

ER: Absolutely. We would love it if Houston entrepreneurs want to reach out to us. We have a landing page specifically for Houston on our website, and that will allow you to actually fill out a form that allows us to follow up with you.

We will be starting to have early access membership that Houston entrepreneurs can take advantage of uniquely, and that will allow entrepreneurs to start getting engaged in what right now will probably be mainly virtual events, but going forward, it's a great way to start learning about the community and really for the community to be built before we have a physical location that can bring people in. More information out that will be coming out in the next couple of weeks.

In terms of what we're looking for, we are looking for startups that are actively working on climate or environmental solutions — especially those that are working on reducing greenhouse gas emissions through electricity, transportation, agricultural tech and water, building, manufacturing, or industry industrial applications. There's a lot of broad categories, but reducing greenhouse gas emissions is a big challenge and it needs to be attacked in all sectors of the economy.

Even beyond energy or renewable energy, there are a lot of different solutions that we consider as part of clean tech and climate tech. We're just really excited to learn about more entrepreneurs and engage with them as a part of building Greentown Labs Houston.

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This conversation has been edited for brevity and clarity.

Greentown Labs has announced its second location will be opened in Houston next spring. Getty Images

Cleantech startup incubator announces new location in Houston

seeing green

A Massachusetts-based startup incubator focused on clean energy technology has announced its plans to open a new location in Houston.

The Greater Houston Partnership and Mayor Sylvester Turner announced that Greentown Labs will open its Houston location in Spring 2021. Greentown Houston, according to a press release, falls in line with the city's Climate Action Plan.

"Opening Greentown Labs' second location in Houston — the energy capital of the world — is the best place to broaden our impact and help accelerate the energy transition through cleantech entrepreneurship, in partnership with the nation's fourth largest city and the world-leading energy organizations headquartered there," says Emily Reichert, CEO of Greentown Labs, in the release.

Reichert adds that Houston's access to talent and corporate energy partners made the Bayou City especially alluring as a new market.

Greentown Labs launched in 2011 as community of climatetech and cleantech innovators bringing together startups, corporates, investors, policymakers, and more to focus on scaling climate solutions. Greentown Labs' first location is 100,000 square feet and located just outside of Boston in Somerville, Massachusetts. Currently, it's home to more than 100 startups and has supported more than 280 startups since the incubator's founding. According to the release, these startups have created more than 6,500 jobs and raised over $850 million in funding.

The organization will be establishing a 30,000-square-foot prototyping lab and office space that will be able to accomodate about 50 startups. More details of this office are forthcoming.

"Climate change cannot be solved from the coasts — we need all hands on deck at this time," Reichert continues. "Houston has the opportunity to be the energy transition capital of the world and we believe bringing Greentown Labs to Houston will accelerate the shift in this direction."

Along with the mayor's office and the GHP, Greentown Houston will bring together key stakeholders from entrepreneurs and educators to corporates and investors.

"Reducing Houston's emissions and leading a global transition is a community-wide effort and will require action from residents and the business community," says Mayor Turner in the release. "This is why it's more important than ever to have partners and organizations like Greentown Labs, whose mission is to solve the climate crisis through entrepreneurship and collaboration."

Greentown Houston's network of founding partners includes the likes of Chevron, Shell, NRG Energy Inc., Sunnova Energy, BHP, Vinson & Elkins, and more. Ahead of the spring 2021 launch, Greentown Houston is seeking more strategic partners and interested startups. More information can be found online.

"We are thrilled to welcome North America's largest cleantech incubator to Houston, which comes at a time of great momentum for Houston's innovation ecosystem and further positions the region to lead the transition to a cleaner, more efficient and more sustainable, lower carbon world," says Bob Harvey, president and CEO at GHP. "As the home to major corporate energy R&D centers, corporate venture arms, and VC-backed energy startups, Houston is already leading the way in digitization, renewable forms of energy, and the development of carbon capture management technology."

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MassChallenge Texas announces winners for its Houston cohort and doles out $200,000 in prizes

Startup champs

MassChallenge named its winners of its 2020 accelerator at a virtual event on October 22. The program awarded a total of $200,000 in equity-free prizes across seven startups from its second Houston cohort.

This year's program took place completely virtually due to the pandemic. Already, the 56 startups involved in the cohort have raised $44.4 million funding, generated $24 million in revenue, and created 297 jobs, says Jon Nordby, managing director of MassChallenge Texas in Houston, in a news release.

"This has been a year full of change, to say the least," he says. "But startups thrive in uncertain times — because they can move fast and remain agile, they are able quickly meet each new need that arises. I'm extremely proud of the startups in our 2020 cohort — during the course of the program, they've pivoted, adjusted, and evolved in order to grow their businesses."

The startups that won across the Houston cohort included Houston-based PATH EX Inc., which won the $100,000 Diamond Award, is focused on the rapid diagnosis and treatment of sepsis through an unique pathogen extraction platform.

Four companies won $25,000 Gold Awards:

  • Healium, based in Columbia, Missouri, is an extended reality device created for self-management of anxiety.
  • Ozark Integrated Circuits Inc., based in Fayetteville, Arkansas, specializes in problem solving using technology and software in the harshest environments – from jet engines to earth orbit.
  • PREEMIEr Diagnostics, based in Southfield, Michigan, created a way to identify which premature infants need an adjustment to their glucose levels to prevent them from losing vision.
  • Scout Inc., based in Alexandria, Virginia, is developing the first commercial in-space satellite inspection service.

Two companies won the Sidecar Awards, securing each a $25,000 Innospark Artificial Intelligence Prize.

  • Articulate Labs, based in Dallas, makes mobile, adaptive devices to help knee osteoarthritis and knee replacement patients rehabilitate on the go during everyday activity.
  • Houston-based Starling Medical has tapped into tech to optimize urinary catheter for patients with neurogenic bladder dysfunction.
The Houston Angel Network awarded Ozark Integrated Circuits their prize of $50,000.
"The progress these entrepreneurs made in just a few months has all of the hope, drama, anticipation, and optimism of seeing dawn break after a particularly difficult night," says Wogbe Ofori, Principal at 360Approach and a MassChallenge mentor, in the release. "It's fulfilling, actually, and makes me proud to be a MassChallenge mentor."
The seven startups were awarded alongside 27 other startups from this year's Austin, Boston, and Rhode Island accelerators at the virtual event. The event was hosted by Chris Denson of Innovation Crush, and featured a fireside chat between Arianna Huffington, founder and CEO of Thrive Global, and Linda Pizzuti Henry, managing director at the Boston Globe.
Earlier this fall, MassChallenge named its 10 startup finalists, whittled down from 56 from 13 countries and 13 states to its first-ever virtual accelerator, which began in June.

"In the face of great uncertainty, MassChallenge Texas in Houston charged forward and did exactly what they ask their startups to do: love the problem," says Houston Mayor Sylvester Turner in the release. "The successful pivot to virtual is a testament to the strength of their global community and the motivation of the Houston ecosystem to get behind new ideas and create businesses that will set roots and grow here.

"As one of the most innovative cities, Houston is a place where startups can thrive – even in the midst of a pandemic. Programs like MassChallenge provide the best practices and networks to ensure startups get the access they need to create sustainable businesses and lasting change."

5 reasons to get connected with Chile via this virtual event

Listen to the List

It's almost time for the tech and innovation portion of Chile Connected, a nearly month-long virtual event designed to serve as a "matchmaker" for technology firms as well as creative industries, healthy food providers, and women-led businesses.

Sponsored by ProChile, the online convention is an easy — and free — way to meet your next possible collaborator, all from the comfort of home.

To make sure you don't miss your shot at building the next big partnership, here's everything you need to know.

1. The when and where
Chile Connected runs online October 19-November 20, with the tech and innovation panels taking place October 27-29. It's free to attend and you can register here.

2. What to expect
In addition to B2B matchmaking sessions, you can hear Chilean entrepreneurs about about their global innovations in the areas of HealthTech, FinTech, EdTech, and RetailTech. Experts will explore the future of e-commerce, how to empower women in tech, and how healthcare technology is changing in the face of COVID-19.

3. Who'll be there

  • HealthTech: Alberto Rodriguez, president of Levita Magnetic, a company that develops technology through magnets to reduce the need for incisions, invasive surgeries, and scars.
  • RetailTech: Ariel Schilkrut, cofounder of Zippedi Inc. Zippedi is a robot that uses AI to provide services to the retail industry. It includes image recognition and deep learning to create inventories, which improves the efficiency of replenishment processes and the level of service that these companies provide to their customers.
  • EdTech: Komal Dadlani, CEO and cofounder of Lab4U, a company that transforms mobile devices into scientific instruments to democratize access to science, giving the possibility of having a laboratory in your pockets.
  • EdTech: Marisol Alarcón from social de Laboratoria, a company that trains women without higher education as web developers. This undertaking was highlighted by Mark Zuckerberg and Barack Obama for its contribution to gender equality.
  • Fintech: Cristóbal Forno, founding partner of Global 66, a platform for international money transfers.

But that's just the start — besides the big names from even bigger companies, there will be dozens of people from all over the world looking to network and form partnerships.

4. Why you should consider Chile
Chile is recognized as the most advanced IT market in Latin America, with the IT sector there representing 3.4 percent of its national GDP. Chile is also the 29th largest trading partner of the United States, while America is the No. 1 destination for non-copper goods and service exports from Chile.

5. How Chile benefits you
Most Chilean companies — 53 percent, in fact — are looking for a joint venture or capital to grow into other markets. Chile has been regularly investing not only money but also resources and programs to support new startups and companies. Start-up Chile is one such accelerator; it has vowed to invest $80,000 in an American start-up that will create and develop its idea in Chile.

Reserve your free spot for Chile Connected now.

Equipped with online and in-app ordering, Texas grocer named No. 1 for delivery

DOING MORE

Widely praised for its response to the ongoing pandemic, Texas-based grocery chain H-E-B's cart has once again been filled with kudos.

In a study by market research and mystery shopping firm Ipsos, H-E-B ranked first for grocery delivery among U.S. retailers, with a 99 percent accuracy rate. At No. 2 in the grocery delivery category was Austin-based Whole Foods Market, which achieved a 95 percent accuracy rate.

For the study, mystery shoppers across the country rated various retailers on the quality of their buy-online-pickup-in-store (BOPIS), curbside, and delivery services. Ipsos conducted 150 mystery shops per retailer across these three categories.

"Use of BOPIS and curbside pickup has increased for 78 percent of shoppers since COVID-19 began, and 69 percent expect to continue using it at the same or higher levels after the pandemic subsides," Carlos Aragon, vice president of U.S. channel performance at Ipsos, says in an October 9 release. "As we continue to see the adoption and usage of these new digital offers rise and continue to stick, it is important that brands have the mechanism to ensure they deliver a seamless and safe customer experience for these new users."

To promote social distancing, H-E-B rolled out two-hour delivery in April, eliminating the need for customers to interact.

"With Texans relying on delivery now more than ever, it is our duty to support more of our communities across the state, as quickly as possible," Jag Bath, Favor's CEO and H-E-B's chief digital officer, said in an April release.

To accommodate two-hour delivery for H-E-B customers, Favor undertook a statewide expansion. The grocery chain rolled out its home delivery option in 2018, the same year that H-E-B bought Favor.

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This article originally ran on CultureMap.