With so many moving parts in the health care industry, Pamela Singh says patients can go through all the pre-operation steps up to literally arriving to the hospital, only to find out their surgery has been canceled due to an admin error.

Singh's startup, which she founded with her husband and surgeon Dr. Ashvin Dewan, CaseCTRL is looking to prevent these surgical scheduling inefficiencies. On this week's episode of the Houston Innovators Podcast, Singh explains how the idea for the company came from an organic need Dr. Dewan saw in his practice.

"We decided there needs to be a better way to help surgeons, schedulers, and patients to have a better experience," Singh, who serves the company as CEO, says on the show. "Surgery is the highest revenue-generating event for any hospital, clinic, or private practice. And your patients are essentially your customers, so you need to give them the best patient experience."

CaseCTRL started with this patient-focused goal, but throughout development, Singh says she realized the overall effect of optimization. Especially, she says, when it came to COVID-19's effect on surgery scheduling. The company got its start amid the pandemic, and wasn't sure how the cancelation of elective surgeries was going to impact the startup's journey. But really, with the backlog of surgeries building up over different periods of stopping and restarting surgeries, a rising need for optimization emerged.

"COVID has had some sort of silver lining for us," Singh says, explaining that surgical facilities were looking for a way to catch up. "They realized the need for automating and streamlining their practice. And they realized that, instead of spending another four hours coordinating with patients and vendors, they could literally do it with the click of a button."

Now, in light of this growing need and awareness, Singh and her team is ready to scale. She says she is working with her team on integration opportunities and building out the tech to make it even more convenient to use.

Currently, the company is in the process of completing its Techstars accelerator and raising pre-seed funding. CaseCTRL was a member of gBETA Houston's second cohort and has pitched at several Houston innovation ecosystem events. Singh was even an inaugural finalist for the 2021 InnovationMap Awards. She says she's been surprised by how supportive Houston has been.

"The community here is diverse and, most importantly, supportive," Singh says, adding that at first they wondered if Houston had too much health care innovation and competition. "We realized the community in Houston ... really wants to see you succeed. The biggest pro is that entrepreneurial spirit here in Houston."

Singh shares more about her entrepreneurial journey and what's on the horizon for CaseCTRL, as well as her advice for fellow female founders in the podcast. Listen to the full interview below — or wherever you stream your podcasts — and subscribe for weekly episodes.