Featured Innovator

Meet the Houston Methodist executive at the helm of the new innovation-focused initiative

Roberta Schwartz is leading the innovation initiative at Houston Methodist. Courtesy of Houston Methodist

In an effort to be at the forefront of technology in the health care industry, Houston Methodist recently premiered its Center for Innovation, a group of leaders charged with finding new technologies for the hospital system for patients, physicians, and staff.

Roberta Schwartz — executive vice president, chief innovation officer, and chief executive officer of Houston Methodist Hospital — is at the helm of the initiative. After 17 years at Houston Methodist, Schwartz says she's seen the evolution of tech and is taking note of where the industry is going.

"I think we're an industry that is transforming itself. We're either going to be disrupted or we're going to do the disruption ourselves," Schwartz says. "There's nobody who knows health care better than we do, so if we're going to transform the industry, I want that transformation to come from the inside."

The hospital is instituting new pilot programs for tech advancements across the organization. Schwartz talks about the program and what she's excited about.

InnovationMap: Tell me about Houston Methodist's new Center for Innovation. How did it come about?

Roberta Schwartz: Methodist has always been an innovative institution. As we really saw the onset of a lot of disruption particularly in digital technology, we had already upgraded our electronic medical records. What we saw was with the onslaught of technology in other fields, they were figuring out how to layer pieces on top of our electronic medical record system to make that information usable — more patient friendly and smarter. As we watched these technologies come in, we found that there were a number of us within the organization that were just talking about it all the time and watching how we could really revolutionize the way we worked by embracing these new technologies. So, it probably started about 18 months ago where we found a group of us talking all the time, emailing articles, and figuring out how to hitch up our budgets for new technologies. Our CEO, Marc Boom was so supportive of us. We started meeting every other week for an hour. We called our group the DIOP — the digital innovation obsessed people. That's how it began.

IM: How did DIOP become the Center for Innovation?

RS: We spoke with our CFO and CEO. They said go ahead and provided us with some budget dollars for some pilots. We have now embraced a series of pilots in different areas of need. DIOP became formalized early this year and the Center for Innovation was born. We're now looking at a vision statement of how we can transform almost every aspect of our patient, physician, and administrative experience to make everyone's lives easier and better.

IM: What new innovative efforts are you most excited about introducing to the hospital?

RS: On the patient engagement front, we partner with a platform that breaks up bite-sized content that allows you in text form through — videos or two-way communication — so that we can engage with you before you even make a phone call to our office. For instance, after a visit we can ask you, "how bad is your pain on a scale of 1 to 10," and if you respond "10" we're going to call you before you call the office and have to press one, two, or three on our call board.

A second area we're excited about is a way to text back and forth with your doctor's office. We're changing to a much more modern communication style.

We're also changing how we recruit. We have a chatbot that's available 24/7. We find that we are communicating with night nurses at 1 am asking about benefits. A lot of the people we are trying to recruit are working at night when we don't have HR staff in the office all night long.

We are also looking robotic process automation and trying to take some of the menial work away from our staff so we can get them closer to the bedside or on more tasks.

Methodist went mobile. Our app is online — you can do virtual care, urgent care, or second opinion. Soon, we'll have virtual behavioral health and nutrition. You can also request an appointment.

IM: How is the technology changing the footprint of the hospital?

RS: We want to make Houston Methodist services available all over the country and the world, where it's appropriate. We're going to serve primarily Houston, but if we want to help those institutions in a more rural area, send them to us when appropriate, but for those who can stay at home and in bed, we want to keep them where they are and still provide them with the same level of care.

IM: With the 100-year anniversary of Houston Methodist, what do you hope to put in place for the next 100 years?

RS: We're an organization built on the pillars of success, and we constantly evolve. I can't even tell you where we'll be in a hundred years. I can tell you is that in a few years every type of ease of interaction that you have with Alexa and Amazon, that you have that type of interaction with your hospital.

I'm thrilled to be on this journey, and we're loving it.

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Portions of this interview have been edited.

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Building Houston

 
 

The promotion of drones helps the city of Houston transition to becoming the energy 2.0 capital of the world, says this expert. Photo courtesy

The state of Texas, as well as the rest of the nation, has been intensely impacted by the effects of climate change as well as aging utility infrastructure. Innovative drone technologies help address the pressing inspection and mapping needs of utilities and other critical infrastructure across the country, primarily bridges and roads, railways, pipelines, and powerplants.

There is a significant need for high-precision inspection services in today's market. Additional work will result if the proposed infrastructure bill passes. The bill has $73 billion earmarked toward modernizing the nation's electricity grid. Drone —or UAS (unmanned aerial systems)— technological advances, including thermal imaging, LiDAR (light detection and ranging), IRR (infrared radiation and remote sensing), and AI/ML (artificial intelligence/machine learning) are applied toward determining and predicting trends and are instrumental toward making our country safer.

"The newest advances in drone technology are not so much in the drones themselves, but rather, in the sensors and cameras, such as thermal cameras. Technologies such as LiDAR are now more cost-effective. The newer sensors permit the drones to operate in tighter spaces and cover more acreage in less time, with higher accuracy and fidelity", according to Will Paden, president of Soaring Eagle Technologies, a Houston-based tech-enabled imaging company servicing utility and energy companies.

Paden anticipates growth in the use of the technology for critical infrastructure including utilities, pipelines, power plants, bridges, buildings, railways, and more, for routine and post-storm inspections

"[Soaring Eagle's] ability to harness UAS technology to efficiently retrieve field data across our 8,000+ square mile area is unprecedented. Coupling this data with post-processing methods such as asset digitization unlocked a plethora of opportunities to visualize system resources and further analyze the surrounding terrain and environment," says Paige Richardson, GIS specialist with Navopache Electric Cooperative. "Our engineering and operations departments now have the ability to view 3D substation models, abstract high-resolution digital evaluation models, and apply these newfound resources as they work on future construction projects."

The promotion of drones helps the city of Houston transition to becoming the energy 2.0 capital of the world. The UAS (unmanned aerial systems) technology offers an environmentally cleaner option for routine and post-storm inspections, replacing the use of fossil fuels consumed by helicopters. The use of drones versus traditional inspection systems is significantly safer, more efficient and accurate than traditional alternatives such as scaffolding or bucket trucks. Mapping and inspection work can be done at much lower costs than with manned aircraft operations. These are highly technical flights, where the focus on safety and experience flying both manned and unmanned aircraft, is paramount.

There is much work ahead in high-tech drone technology services, especially for companies vetted by the FAA with high safety standards. According to one study, the overall drone inspection & monitoring market is projected to grow from USD 9.1 billion in 2021 to USD 33.6 billion by 2030, at a CAGR of 15.7 percent from 2021 to 2030. North America is estimated to account for the largest share of the drone inspection & monitoring market from 2021 to 2030.

Paden predicts the use of machine learning/artificial intelligence (ML/AI) and data automation will continue to improve over the next 3-5 years, as more data is collected and analyzed and the technology is a applied to "teach it" to detect patterns and anomalies. He anticipates ML/AI will filter out the amount of data the end users will need to view to make decisions saving time and money for the end users.

Learn more at the Energy Drone & Robotics Summit taking place in The Woodlands on October 25 through October 27.

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Alex Danielides is head of business development for Houston-based Iapetus Holdings, a privately held, minority and veteran-owned portfolio of energy and utility services businesses. One of the companies is Soaring Eagle Technologies.

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