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Houston airport first in Texas to be selected for facial recognition program

Hobby Airport was one of five airports selected nationally to use a new facial recognition software. Image via fly2houston.com

International travelers coming in and out of Hobby Airport are being processed now completely with facial recognition as of last week. The technology is expected to shorten wait times and streamline safety.

"Hobby Airport has taken a big leap into the future of travel," Houston Aviation Director Mario Diaz says in a news release.

Houston was one of the five airports picked by Homeland Security — and the only in Texas — to have Simplified Arrivals, a full biometric entry and exit for international passengers going through United States Customs and Border Protection inspection checkpoints.

"Simplified Arrivals will enhance the travel experience for more than a million international passengers traveling through Hobby Airport every year," Diaz continues in the release. "This is an important step to realize our goal of becoming a 5-star airport."

Houston Airport Systems first introduced biometric technology with Southwest Airlines in November 2018, and before that, George Bush Intercontinental Airport first started using facial recognition technology in 2017. Since 2018, this biometric facial technology has recognized 250 imposters nationally who attempted to enter the U.S. with legal travel documents that belonged to a different person, according to the release.

The new technology is expected to speed up the checkpoint process. Image via fly2houston.com

Travelers will encounter the technology at their primary inspection point. They will taker a photo, which will then compare that image to previously provided photos of that traveler — like passport and visa photos. Travelers under the age of 14 or over the age of 79 can opt out and be process manually. United States and Canadian citizens may also opt out.

"CBP is committed to working with our partners to ensure that the travel system is secure and efficient," Houston Director of Field Operations Judson W. Murdock II says in the release. "The speed, accuracy and reliability of facial comparison technology enable CBP officers to confirm a traveler's identity within seconds while further enhancing the customer experience."

These new photos of U.S. citizens taken at the checkpoint will be deleted within 12 hours, while photos of foreign nationals will be stored in a secure system.

"It takes a village to make something like this happen," says Saba Abashawl, director of external affairs at HAS, in a promotional video. "At the end of the day, we end up providing unparalleled customer service."

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Building Houston

 
 

AvidXchange executives explain why a crisis like the pandemic can provide opportunities for growth or realignment. Photo via Getty Images

From esports to telemedicine, some technologies are having a major moment during the COVID-19 crisis. As many businesses are operating remotely with work-from-home policies in place indefinitely, payments automation is another technology that's seen an opportunity amid the pandemic.

AvidXchange, which has invoice and payment processes automation software for mid-market businesses, is one of the companies in this payment automation space that's seen growth in spite of the economic downturn caused by the virus. The Charlotte, North Carolina-based company was founded in 2000 and went on to acquire Houston-founded Strongroom Solutions Inc. in 2015.

Since the acquisition, AvidXchange has quadrupled its presence in Houston and does a good deal of business locally. Equipping companies with tools for remote work is crucial — now and especially in light of Houston's propensity for challenges. Tyler Gill, vice president of sales for AvidXchange based in the Houston office and former CEO of Strongroom, joined Houston Exponential on a virtual panel to discuss this topic.

"We've had a history of disasters in Houston. Any time we can help businesses move to a more cloud-based infrastructure is going to be better," Gill says on the livestream. "I think working from home is maybe the new normal for a lot of employees — so how do we enable this?"

Gill and his colleague, Chris Elmore, senior sales performance director at AvidXchange, joined Joey Sanchez of HX for the talk about the acquisition, the pandemic, and growth for the company. If you missed it or don't have time to stream the whole conversation, here are some impactful moments of the chat.

“Economic downturns have a tendency to put a very bright light on a feature set or a product or a service that’s underperforming."

— Elmore says on how the pandemic affects innovation and startups. "My hope is that entrepreneurs will see this as a real time to get focused on their business — what's working well and what's not working well — and my hope is that they'll say, 'I need to fix that,' not 'I wish this was better,'" he says.

“For a young entrepreneur looking to build a business, make sure you’re looking for the people who are germane to your business.”

— Gill says about starting his business in Houston. At first, he was trying to find investors in oil and gas, but he found more success working with companies with a background in finance technology. "Houston has a history and density in fintech — I just had to find it."

“The fact that Strongroom owned the automated payment process in HOA that made them so attractive to AvidXchange because we didn’t.”

— Elmore says on the 2015 acquisition. He explains that AvidXchange had set up a presence in multifamily and commercial real estate, while Strongroom had a hold on homeowner's association, or HOA, business. The two companies competed for a while, and if Strongroom hadn't had their HOA specialty that made the company ideal for acquisition, Elmore says the two companies would still be competing today.

“When Strongroom was added to AvidXchange, our culture improved. By the way, we went from 40 employees to 1,000 within 14 months, and Strongroom was right at the beginning of that.”

— Elmore says on growth following the acquisition. The company now has 1,500 employees across seven offices and just closed a $128 million round of fundraising in April.

“Customers don’t care how big you get or how much money you raise from investors. They care about if your service is still doing the things they need to operate their business.”

— Gill says, reminding entrepreneurs to always prioritize and be focused on the client experience — through mergers or acquisitions, fundraising rounds, growth, etc.

“When you replace human interaction with technology, what you have to do, is to now move that person on to something more impactful and more important for the business. I don’t like tech for tech’s sake.”

— Elmore says on the importance of automation. "When you automate something, the output of automation is time," he adds.

“Houston couldn’t be a better place to build a business — I found great investors and employees here. It’s a city that’s used to risk. But it’s got to be you, the entrepreneur, that’s got something festering — that’s how you know it’s a great idea.”

— Gill says on inspiring future innovators. "What kept me motivated was I wanted to win. I felt like we had a great product, and we had a big market to serve. … I wanted to build something lasting and build a great team."

“We continue to be a great Houston story — some of my angel investors in Houston are still benefiting."

— Gill says on AvidXchange's presence in Houston. He adds that he's proud of how his former Strongroom team members have risen through the ranks of the company following the acquisition and that he sees the company, which is still privately held, moving toward IPO.

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