This Houston airport is the best in the U.S. according to the TSA

iah flies high

This is the second consecutive year the airport has won the award. Photo courtesy of Houston Airport System

While this has been a harrowing and surreal year for the airline industry due to the global pandemic, one local mainstay has soared. Houston's George Bush Intercontinental Airport has been named 2020 Airport of the Year by the Transportation Security Administration.

This is the second consecutive year that IAH has won the TSA's Airport of the Year title. The award recognizes the best of TSA with outstanding team achievements in key operations and mission support functions, according to a press release.

To be selected as top in the U.S., the airport must show measurable improvements, superior performance, notable innovation, and significant operational improvements in support of TSA's mission, per the TSA. Awardees, per the TSA, demonstrate "a clear commitment to improving workforce engagement and morale." (Something we all look for during airport screenings.)

"The TSA team in Houston consists of more than 1100 employees from frontline TSA officers to inspectors, canine handlers, explosives experts, managers, program analysts and a host of others who work together every single day of the year to ensure that we protect the traveling public to ensure freedom of movement for people and commerce," said Juan Sanchez, TSA's Federal Security Director for IAH, in a statement.

"Our team comprised of TSA officers and others demonstrate their commitment daily through their hard work, professionalism and commitment."

IAH boasts some 20,000 employees and more than 800 federal, state, and local stakeholder groups that work in conjunction with the airport and the Houston Police Department. The airport was also lauded for maintaining its "operational tempo" during COVID.

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This article originally ran on CultureMap.

This new service helps customers get simple, fast answers for travel questions at the airport. Photo courtesy of United Airlines

United Airlines launches new service to help travelers skip the lines at Bush Intercontinental

simpler skies

Houston travelers on United Airlines now have access to a new, virtual, on-demand customer service aimed at simple, contact-free, real-time information and support. The new feature is available at George Bush International Airport, as well as Chicago O'Hare, and will roll out to other hubs by the end of the year, according to a press release.

Dubbed Agent on Demand, the new United service is available on any mobile device to call, text, or video chat live with an agent. Customers can scan a QR code displayed on signage throughout United's hub airports, or access the platform through self-service kiosks. From there, customers will be connected to an agent by phone, chat or video, based on their preference, according to the airline.

Travelers can get answers on seat assignments, boarding times, upgrades, standby list, flight status, rebooking, and more. Agent on Demand is aimed at convenience; customers cab go virtual as opposed to standing in line for answers.

For international travelers, more than 100 languages will be available via chat. (Customers type in their preferred language and the messages will be automatically transcribed in English for the agents — and in the selected language for the customer.)

United is the first airline to debut this technology, which is aimed at safety during the pandemic and convenience, United notes in a press release.

"We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing," said Linda Jojo, United's executive vice president for technology and chief digital officer, in a statement. "Agent on Demand allows customers to bypass waiting in line at the gate and seamlessly connect with customer service agents from their mobile device, ensuring they continue to receive the highest levels of service while also prioritizing their health and safety."

In late November, United announced the expansion of its customer COVID-19 testing efforts to include flights departing Houston to select destinations in Latin America and the Caribbean.

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This article originally ran on CultureMap.

Bush Intercontinental has seen a massive drop in travelers since the pandemic. Photo courtesy of Houston Airport System

Major Houston airport lands on list of hardest hit during the pandemic

IAH'S BiG DROP

Since the World Health Organization announced the COVID-19 as a global pandemic on March 11, few industries have slowed as dramatically as air travel. Airlines made massive cuts in services and jockeyed for government assistance. Some, such as United, announced furloughs of up to 45 percent of its U.S. based workers, some 36,000 employees.

Local airports such as George Bush Intercontinental witnessed a staggering drop in travelers.

Just how bad is the hit? Finance website FinanceBuzz crunched the numbers from the U.S. Bureau of Transportation to determine the pandemic's effect on the 30 busiest airports in the nation. The site examined the number of departing passengers on domestic flights from June 2019 and compared them to June of this year.

Houston's Bush Intercontinental (IAH) saw a dramatic decrease in traffic of 82.83 percent, according to FinanceBuzz. June 2019 saw 1,473,575 departing passengers, compared to just 253,036 in June of this year. That drop puts IAH at No. 13 in the top 15 airports with the biggest traffic drops in the U.S.

For some perspective, the airport with the biggest plunge is New York City's LaGuardia, which saw 1,281,848 travelers depart in June 2019, while a paltry 133,272 departed this June, for a 89.60 percent drop.

But it's not all gloom and doom for Texas airports. FinanceBuzz also looked at airports making the best recovery from April to June of this year. Overall, Dallas-Fort Worth International Airport saw the biggest increase in departing passengers, with 190,038 flying out in April 2020 and a whopping 998,875 flying out in June, for a jump of 425.62 percent.

The airport with the fastest recovery? That title goes to Chicago Midway International Airport, which saw 30,693 departures in April and 338,884 in June, for a leap of 1004.11 percent.

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This article originally ran on CultureMap.

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Texas A&M, UH rise in global rankings of universities attracting the most attention

visibility report

Houston and Texas universities had a strong showing on the 2026-27 Global University Visibility (GUV) Rankings compiled by D.C.-based higher ed market research firm American Caldwell.

Texas A&M ranked No. 6 on the list—the top rank of any Texas university. Meanwhile, the University of Houston ranked No. 52, a 15-spot jump from its previous ranking.

The GUV rankings rate colleges that garner the most global attention via news coverage, social media influence, website traffic, YouTube views, and general public interest. GUV evaluated over 1,200 universities across 193 United Nations-recognized countries.

Texas A&M, with its No. 6 global ranking, also claimed the No. 5 spot among U.S. institutions. The university climbed 21 spots from its previous rank.

“News mentions were a driver of Texas A&M’s movement in this year’s rankings, and earned media remains one of the strongest signals of relevance,” Tim Doty, associate vice president for earned media at Texas A&M, said in a news release. “Much of that visibility begins with our faculty and research experts, whose work helps explain, solve and give context to issues people care about. When Texas A&M experts appear in news stories about research, discovery, national security, agriculture, health, engineering, service and the future of Texas, audiences see the university not only as large or well known, but as useful, relevant and necessary to the conversations shaping our state and country.”

In the “Public Interest” category, UH also claimed a top 10 global ranking at No.6. UH touts its overall GUV rankings success to Guggenheim Fellowships, MacArthur “Genius” grants, National Academy membership, studies like researchers breaking the superconductivity temperature record, and success on the football field and basketball courts.

“Across the board, there is no question that the University of Houston is a brand on the rise,” Shawn Lindsey, interim vice president for marketing and communications, said in a news release. “People are seeing our story, hearing about the amazing things happening at UH and actively seeking us out to learn more. We are seeing it in record-high student applications, we are seeing increases in trademark licensing revenue, our faculty are earning global accolades. It’s an exciting time to be a Houston Cougar.”

Other Texas institutions to make the top 250 on the list include:

  • No. 22 The University of Texas at Austin
  • No. 104 University of Texas at Dallas
  • No. 159 Texas Tech University
  • No. 178 Rice University
  • No. 191 University of North Texas
  • No. 248 Texas State University

For the fourth year in a row, Harvard University secured the top spot on the list, followed by MIT, Stanford University and Purdue University. The University of Oxford was the top non-U.S. institution at No. 5.

See the full list here.

Astrodome group seeks new ideas for future of historic Houston landmark

8th Wonder News

The Astrodome may have once been touted as the Eighth Wonder of the World, but its current condition remains one of Houston's most famous follies. In an effort to find a better use for the iconic building, The Astrodome Conservancy has released a Request for Information (RFI), inviting proposals from interested parties on how the historic landmark might be used in the future. Respondents have until September 8 to submit their responses at the official conservancy site.

“This RFI is an opportunity for the market to help shape a shared vision for the Astrodome,” said Beth Wiedower Jackson, executive director of the Astrodome Conservancy, in a release. “We are looking to gather creative, feasible, and financially viable ideas that reflect both the significance of the Astrodome and its potential as a catalyst for future development.”

When the Astrodome opened in 1965, it was a marvel of engineering and the world's first air-conditioned, multi-purpose domed sports stadium. It remained an iconic part of Houston until changing trends in sports sent the Astros and the Houston Livestock Show and Rodeo to newer stadiums with modern amenities. After the 2003 rodeo, the dome was closed, except for a brief use as an evacuation shelter for Hurricane Katrina.

A decades-long fight over what to do with the Astrodome followed that closure. The City of Houston condemned the building for various code violations in 2009. Fully renovating it would cost over $700 million — a tall order for taxpayers. Demolishing it would be far cheaper (around $55 million), but its status on the National Register of Historic Places makes that virtually impossible. Meanwhile, Harris County pays hundreds of thousands of dollars a year to maintain the building.

Proposals for the space have run the gamut. In 2024, the Astrodome Conservancy proposed Vision: Astrodome, which would transform the building into an indoor mall and event space. That still appears to be the foundation of the plan according to the RFI.

The RFI is seeking private investment to partner with the Harris County property. Proposals are merely for planning purposes and will not automatically lead to contracts for development. Section 2.3 states that participants in the new mixed-use space will "require back-of-house infrastructure improvements to support reliable operations at scale," likely meaning that the plan is to fund some of the much-needed renovations via tenants. However, the RFI points out that participants in the revitalized Astrodome will also be eligible for historic space preservation tax credits.

While Vision: Astrodome seems committed to using the stadium as a public space for the entertainment of Houstonians, the RFI is clear other options are on the table.

The Astrodome possibly being used to house a data center is specifically mentioned, though the RFI mandates such a proposal would need to be very upfront about the infrastructure demands and continuing operating costs of such a project. Public backlash against data centers led to Governor Greg Abbott ordering a pause on grid connections to them pending further review.

"The Astrodome presents a unique opportunity for adaptive reuse and redevelopment that honors its legacy while positioning it for long-term community and economic impact," said the conservancy in the release announcing the RFI.

Houston lands $14M in latest CPRIT grants to advance cancer, lab-on-chip research

cancer funding

Thanks to a $4 million grant from the Cancer Prevention and Research Institute of Texas, the University of Houston has recruited a top-tier researcher developing AI-powered lab-on-a-chip technology for early cancer detection.

Tianhong Cui, a professor of mechanical engineering at the University of Minnesota Twin Cities and an adjunct professor of physiology and biomedical engineering at the Mayo Clinic, specializes in microelectromechanical systems and advanced manufacturing at microscale and nanoscale levels. In addition to lab-on-a-chip systems, Cui focuses on biosensors and water sensors.

Lab-on-a-chip devices deliver big results in a tiny package

The CPRIT grant supports Cui’s development of a microscale lab-on-a-chip system for early cancer detection and post-therapy monitoring.

“Lab-on-a-chip technology crams an entire lab’s worth of functions into a tiny device roughly the size of a USB stick,” according to Built In.

Common uses for the technology include medical diagnostics, point-of-care testing, and environmental monitoring.

Lab-on-a-chip work being carried out at UH and elsewhere in Houston promises to revolutionize cancer detection and treatment. For instance, Houston biotech company iBiochips, a spinout from the Houston Methodist Research Institute, makes lab-on-a-chip devices that bolster cancer detection and therapy.

Four local organizations gain $10 million in CPRIT grants

Four other Houston-area organizations received an additional $10 million in grants in CPRIT’s latest round of funding:

  • University of Texas MD Anderson Cancer Center received two $2 million grants to recruit researchers Zheqi Li of Harvard University’s Dana-Farber Cancer Institute and Nikolaos Koundouros of Weill Cornell Medicine.
  • Rice University received one $2 million grant to recruit researcher Maria Akoppyan, formerly of the University of Southern California.
  • UT Medical Branch at Galveston received one $2 million grant to recruit researcher Cristina Santarossa of Johns Hopkins University.
  • Houston-based biopharma company Pulmotect received one $2 million grant to support better outcomes for cancer patients by activating immunity in the lungs as a first line of defense against germs.

The funding was part of $35 million in new CPRIT grants for institutions and companies across Texas approved at the organization's most recent meeting. To date, CPRIT has awarded more than $4.2 billion in grants.

“These awards support research across the cancer continuum from prevention to new classes of therapeutics,” said Dr. Scott Hiebert, chief scientific officer of CPRIT, said in a news release. “The work of these investigators will impact the lives of Texans across the state.”

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