University of Houston launches innovation lab focused on the shopping experience

customer innovation

The University of Houston's College of Technology is looking to optimize the shopping experience. Photo via UH.edu

A new AI-powered lab at the University of Houston will supply real-time intelligence about the behavior of retail shoppers to help spur development of new technology for the retail industry.

The University of Houston College of Technology and Houston-based Relationshop announced the launch of the AI Retail Innovation Lab on November 10. Relationshop provides digital engagement and shopper loyalty technology to customers like Albertsons, United Supermarkets, Save On Foods, Market Street, and Big Y Foods.

The cloud-based lab, located at the College of Technology building in Sugar Land, will enable students, faculty, and industry professionals from across the U.S. to sift through in-store and online shopper data and then come up with new technology for the retail sector.

"This academic and commercial partnership with Relationshop accelerates the understanding and advancement of applied technology to keep pace with the unparalleled growth of digital retail as a result of COVID," Anthony Ambler, dean of the UH College of Technology, says in a news release.

The news release indicates new technology arising from the lab-supplied data "will optimize the shopper journey through more personalized and curated digital interactions across all forms of digital engagement and commerce … ."

Randy Crimmins, president of Relationshop, says his company will work alongside UH faculty and data science teams to advance the use of AI and big data in the retail sector.

"We see this partnership as a perfect blending of our strengths, with great synergy in the incredible work they are doing in academia, and our key areas of focus and experience in the retail marketplace," Crimmins says.

The AI lab, part of the College of Technology's Advanced Technology Innovation & Research Center, also will be a hub for industry training, undergraduate and graduate studies, and other initiatives.

The lab's activities will be carried out in concert with the AI Innovation Consortium, a think tank of IT and advanced technology thought leaders. Aside from UH, members of the consortium include Pennsylvania State University, Louisiana State University, and the University of Louisville.

The UH announcement comes two days after the official debut of a retail innovation lab at McGill University in Montreal. The lab, which includes a "fully frictionless" Couche-Tard Connecté convenience store, fosters collaboration among key players in the retail, emerging technology, and startup communities.

"By combining artificial intelligence and retail management, this retail innovation lab at the Bensadoun School of Retail Management will allow our researchers to develop new initiatives and technologies to improve the customer experience for the retail sector with the help of industry partners," says professor Morty Yalovsky, dean of McGill's Desautels Faculty of Management.

In the U.S., Alimentation Couche-Tard is the parent company of the Circle K chain of convenience stores. Circle K currently is rolling out frictionless technology, including AI-supported self-checkout systems, at stores in Tempe and Tucson, Arizona.

UH's Sugar Land campus has a new innovation hub focused on machine learning in the energy industry. Photo via UH.edu

University of Houston launches new AI lab geared toward oilfield tech

The University of Houston at Sugar Land is now home to an innovative lab that will work to find new ways to use artificial intelligence in the oilfield.

Dubbed the Artificial Intelligence Industry Incubator and Digital Oilfield Lab at the University of Houston, the facility will allow faculty, students, and energy professionals to develop technologies and solutions to increase efficiency and boost oil field safety through machine learning, according to a release from UH.

The lab opened in late 2020 and is part of the College of Technology's Advanced Technology and Innovation Laboratory. It represents a partnership with the UH College of Technology and the AI Innovation Consortium based in Louisville, Kentucky.

The consortium also includes Pennsylvania State University, the University of Louisville, Louisiana State University, and a number of corporations.

According to the release from UH, several companies have already agreed to work with the lab on projects that will find ways to use AI for predictive analytics, visual inspection, and health and safety measures.

"This incubator program emphasizes the need to build projects grounded in clear business value, with technologically rich and hands-on initiatives, and an engaging industry/academia partnership," Konrad Konarski, chair and director of operations at AIIC, says in a statement. "This allows us to focus on the most relevant AI technologies that have immediate impact and value to the oil and gas industry."

Too, the lab aims to provide students with valuable experiences that they can likely leverage into a job upon graduation.

"The laboratory and incubator will allow our students to contribute to the various applied research and proof of concept work currently underway and in the future," David Crawley, professor of practice in the College of Technology, says in a statement. "This includes working with the AIIC's commercial partners to create opportunities to move their incubator experience and advanced academic background into jobs at participating operations."

The university has also made headway in recent months using machine learning to better the search for "super hard" materials, such as diamonds. It also launched a new drug discovery institute in November.
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