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Houston nonprofit upgrades social, financial services with new tech tool

A new tech tool is helping United Way of Greater Houston to connect nonprofits to those who need their services. Photo via Getty Images

A first-of-its-kind tech tool will help thousands of people in the Houston area get on their feet financially.

United Way of Greater Houston says the new Integrated Client Journey Technology Tool will eventually connect more than 100 nonprofits serving financially struggling households in the United Way’s four-county service area (Fort Bend, Harris, Montgomery, and Waller). Houston’s nonprofit Patient Care Intervention Center developed the cloud-based tool.

The tool is expected to launch in the fall of 2022.

A team of navigators will use the tool as they steer families and individuals toward financial stability. The tool will help navigators and clients identify and access services based on clients’ needs and goals. Among these services are workforce development, financial coaching, early childhood and youth development, and physical and behavioral healthcare.

According to United Way, 14 percent of Houston-area households live on incomes below the federal poverty line, and another 33 percent of working households don’t earn enough money to afford basic necessities.

“At United Way, we’re focused on connecting people with possibility,” Amanda McMillian, president and CEO of United Way of Greater Houston, says in a news release.

“When you’re working multiple jobs, caring for a family and living paycheck to paycheck, navigating the network of social service resources can be a daunting task,” she adds. “The goal of our technology tool is to dramatically improve access to these resources by making it easier for you to connect with the services you need, assisted by a skilled navigator who knows your goals.”

McMillian says United Way’s overarching vision for the tool is to connect all nonprofit service providers in the area in an effort to improve access for clients and enhance coordination among providers.

On a pro bono basis, Boston Consulting Group, which has an office in Houston, came up with the proof-of-concept version of the United Way tool.

Kettering, Ohio-based Reynolds and Reynolds, a developer of software for car dealerships, made the initial donation to help underwrite the tool. Reynolds and Reynolds has offices in Houston and College Station.

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Here's what Houston research news dominated this year on InnovationMap. Photo via Getty Images

Editor's note: As 2022 comes to a close, InnovationMap is looking back at the year's top stories in Houston innovation. In many cases, innovative startups originate from meticulous research deep within institutions. This past year, InnovationMap featured stories on these research institutions — from their breakthrough innovations to funding fueling it all. Here are five Houston research-focused articles that stood out to readers this year — be sure to click through to read the full story.


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Reddy is leaving his position as chief of hematology-oncology and deputy director at the University of Michigan’s Rogel Cancer Center to become director of the Baylor College of Medicine’s Dan L. Duncan Comprehensive Cancer Center. Dr. C. Kent Osborne stepped down as the center’s director in 2020; Dr. Helen Heslop has been the interim director. Continue reading.

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The Technology Development Fund is a part of the university’s Creative Ventures initiative, which has awarded more than $4 million in grants since its inception in 2016. Rice's Office of Technology Transfer orchestrated the $25,000 grants across nine projects. Submissions were accepted through October and the winners were announced a few weeks ago. Continue reading.

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