This week's roundup of Houston innovators includes Brad Burke of Rice University, Denise Hamilton of WatchHerWork, and Bart Womack of Eden Grow Systems. Photos courtesy

Editor's note: Every Monday, I'm introducing you to three Houston innovators to know — three individuals behind recent innovation and startup news stories in Houston as reported by InnovationMap. Learn more about them and their recent news below by clicking on each article.

Brad Burke, associate vice president for industry at Rice University

Brad Burke has been named associate vice president for industry and new ventures within Rice University's Office of Innovation. Photo by Jeff Fitlow/Rice University

Brad Burke, who has served as executive director of the Rice Alliance for Technology and Entrepreneurship for 20 years, has been named associate vice president for industry and new ventures, the university announced this week. He will take on this new role within the Office of Innovation, as well as continue leading the Rice Alliance.

Rice's Office of Innovation, which was established in 2022 with the appointment of Chief Innovation Officer and Vice President for Innovation Paul Cherukuri, exists to support new and innovative initiatives and technologies from the Rice community with mentorship, funding, pilots, and more.

“The Rice Alliance has played a key role over the past two decades in building Rice’s reputation as a leading institution for innovation and entrepreneurship,” Cherukuri says in a news release. “We are thrilled to have Brad Burke join the Office of Innovation to support our faculty and students in commercializing their inventions.” Read more.

Denise Hamilton, author of "Indivisible: How to Forge Our Differences into a Stronger Future"

Houstonian Denise Hamilton is coming out with a book she hopes helps leaders reach beyond inclusivity. Photo courtesy of WatchHerWork

Denise Hamilton says she's been used to looking around and realizing she's the only woman or African American in the room, and for the past nine years, she's been providing resources and education to trailblazing women like her. Now, she wants to prepare current and future leaders on how to go beyond inclusivity and work toward indivisibility.

Hamilton's book, "Indivisible: How to Forge Our Differences into a Stronger Future," publishes February 6 from Countryman Press. She explains that the book comes from years of her on personal experiences, as well as inspiration from the women she's met with her company, WatchHerWork, multimedia digital platform providing advice and resources for professional women.

"I've learned a lot of lessons about what skills work, what behaviors are not intuitive, and built WatchHerWork with the intention of creating a space where people can get all of that advice — and juicy goodness — so that they can learn what they needed to do to be authentically successful," Hamilton says on the Houston Innovators Podcast.

"This led to me being brought in as a speaker, and ultimately has led to me becoming an author," she continues. "It's always shocking when people want to listen to what you want to say. It's unbelievable."Read more.

Bart Womack, CEO and founder of Eden Grow Systems

Houston-based Eden Grow Systems hopes to disrupt the agtech industry and revolutionize — and localize — produce. Photo courtesy

Whether it’s on Mars or at the kitchen table, entrepreneur Bart Womack wants to change what and how you eat. But the CEO and founder of next-generation farming startup Eden Grow Systems is seeking crowdfunders to help feed the venture. The company has launched a $1.24 million regulated crowdfunding campaign to raise the money it needs to scale and expand manufacturing outside the current location in Washington state.

Additionally, the U.S. Air Force recently chose Eden as a food source for the U.S. Space Force base on remote Ascension Island, in the Atlantic Ocean, Womack tells InnovationMap. Another project with Space Center Houston is also in the works.

“We want to be the government and DOD contractor for these kind of next-generation farming systems,” he says.

The Houston-based company includes former NASA scientists, like recent hire Dr. L. Marshall Porterfield, of Purdue University, as an innovation adviser. Read more.

Houston-based Eden Grow Systems hopes to disrupt the agtech industry and revolutionize — and localize — produce. Photo via edengrowsystems.com

Houston startup with next-gen farming tech calls for crowdfunding as it plans to grow

seeing green

Whether it’s on Mars or at the kitchen table, entrepreneur Bart Womack wants to change what and how you eat.

But the CEO and founder of next-generation farming startup Eden Grow Systems is seeking crowdfunders to help feed the venture.

The company evokes images of a garden paradise on earth. But the idea behind the Houston-based NASA spinoff came from a more pragmatic view of the world. Womack’s company sells indoor food towers, self-contained, modular plant growth systems built on years of research by NASA scientists looking for the best way to feed astronauts in space.

The company has launched a $1.24 million regulated crowdfunding campaign to raise the money it needs to scale and expand manufacturing outside the current location in Washington state.

Additionally, the U.S. Air Force recently chose Eden as a food source for the U.S. Space Force base on remote Ascension Island, in the Atlantic Ocean, Womack tells InnovationMap. Another project with Space Center Houston is also in the works.

“We want to be the government and DOD contractor for these kind of next-generation farming systems,” he says.

The Houston-based company includes former NASA scientists, like recent hire Dr. L. Marshall Porterfield, of Purdue University, as an innovation advisor.

Womack, a former digital marketer, Houston public channel show host, night club owner and entertainment entrepreneur, left those ventures in 2012, after the birth of his first child. While taking a year to study trends research, in 2014, what he read intrigued and alarmed him.

“I’ll never forget, I came across a report from Chase Manhattan Bank….of the top 10 disruptive investment sectors, over the next decade,” he says. “At the very top of the list was food.”

Bart Womack founded Eden Grow Systems in 2017. Photo courtesy

His conclusions on the fragility of the world’s food supply system, due to overpopulation, and scarcer land, led him to launch Eden in 2017, funded by venture capital firm SpaceFund, Womack, his family, friends and angel investors.

Womack believes “black swan” events will only increase, disrupting the food supply system and further jeopardizing food supplies.

“We’re going to enter a period of hyper novelty in history,” Womack says.. "The system we’ve built for the last 100 years, the super optimized system, is going to begin to break apart."

To avert a centralized food production outcome, operated by corporate giants like Amazon or Walmart, Womack’s vision offers a decentralized alternative, leaving it in local hands.

With $2 million put into the company so far and a half million-dollars in sales last year, Womack argues that Eden has achieved much and can make food independence within reach for everyday families.

The company commercialized NASA technology to fill what it viewed as “a huge gap within the controlled…agricultural space.”

The tower is the building block of a modular, automated and vertical indoor plant growth system, with calibrated misting, fans, and LED lighting, controlled by an app.

The company website touts the towers as an easy way to grow plants like lettuce, carrots, tomatoes, and potatoes, with little water, no soil, and lots of air, without the expense and work of cultivating an earth-based garden.

For those who want to eat more than greens, the towers provide a way to breed fish and shrimp in an aquaponic version, recycling fish waste as plant fertilizer.

However, big plans come with big costs. The towers range in price from $5,000 to $7,000, although payment plans for those who qualify make it affordable.

Eden has sold around 100 of their towers so far, to a variety of customers. But rising costs and shipping delays have led to a a three-month backlog.

The manufacturing and shipping associated with larger installations means that even if the company made a million-dollar sale, delivery of the product would take a year.

“One of the hardest things…as a start-up, the last couple of years, is trying to narrow down exactly where the biggest payback is,” Womack says. “There is the lower hanging fruit, of small sales to individual buyers, but there’s the larger fruit of institutional buyers. But they can take months and years to convert into an actual buyer.”

Customers include several universities, including Texas A&M University and Prairie View A&M University, and talks are underway with other large academic institutions.

For now, attracting investors so the company can reach its funding goal poses the biggest challenge.

“Texas investors are very, very hard-nosed, and they’re not like West Coast investors. They want to understand exactly how they’re going to get their money back, and exactly how quickly,” he says.

Womack says the crowdfunding round would allow the company to expand manufacturing operations into Houston, deliver product faster, and invest in advertising.

“When we complete this round, and become completely self sufficient, we’re planning on moving to a $25 million valuation,” Womack says. “We can show, given money, we can scale the company.”

The city of Nassau Bay, next to NASA’s Johnson Space Center, has purchased towers and plans to purchase more, not for the production of food, but to grow ornamental flowers.

Womack says that city officials there found that it’s cheaper to grow the decorative plants themselves, rather than buying them.

The towers are adaptable, and can grow not only food but cannabis and other plants, and if buyers want to use them other purposes, that adds to the product’s appeal, Womack says.

Eden has also sold some towers to Harris County Precinct 2 and the city of Houston, as part of a project he says will turn food deserts throughout the area into “food prosperity zones.”

“Our goal is to be the farming equivalent of Boeing,” Womack says.

Get to know the startups in the running for the Houston Innovation Awards People's Choice award. Photos courtesy

Here's what companies are in the running for Houston's startup of the year

you decide

There's one category at the 2023 Houston Innovation Awards that's yet to be decided — and that's because the decision is up to you.

The People's Choice: Startup of the Year category will honor the fan favorite of this year's awards. Seven companies will be showcasing their unique technologies at the event, and attendees get to decide their fate.

Click here to secure your tickets to the November 8 event where you get to help choose the winner of this exciting category.

Here are the seven companies, selected by this year's judges, who are up for the honor.

Blue People, helping bring ideas to life through software development expertise.

Enrique Carro, CEO of Blue People. Photo courtesy of Blue People

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

At our company, culture isn't just a buzzword; it's the heart of who we are. We have this fun concept called the "Blue Tags" where everyone picks a cool, sometimes hilarious, nickname—it's our way of saying, "Hey, we love your uniqueness!" And guess what? Fridays are special because we gather employees for a celebratory meeting where tequila shots are allowed that we call Viernes De Shots (Friday's Shots). However, it's not just about the shots; it's about building connections and recognizing our achievements as a team. Furthermore, our "Blue Principles", or what other companies call core values, guide us every day, woven into everything we do. As we grow, keeping this inclusive vibe alive is at the top of our to-do list! Cheers to a unique and awesome workplace!

How would you describe your leadership style in three words?

Adaptive, inspirational, and empowering

How has your company given back to the community in the past year or so?

In the past year, our company has been deeply committed to giving back to the community through various initiatives. We actively engaged in the Tejano Tech Summit and fostered dialogue with Tech & Tequila talks. Moreover, we dedicated our time as judges in the Young Inventors competition, encouraging and supporting young talent. Our CTO played a pivotal role by mentoring students in software engineering projects, emphasizing cloud technology, modern stack, and agile methodologies. We also proudly emerged as winners in the 50 cent G-Unity Business Lab Pitch competition and actively participated in programs like gener8tor gBeta accelerator and Codelaunch. Additionally, we extended our outreach to the academic realm, coaching and mentoring participants in events such as the Sam Houston State University Innovation Pitch Competition, where we achieved 1st place, and collaborating with Latin Venture Studio as partners. As a testament to our commitment to community engagement, we are part of the DevOpsDays Houston organization committee, contributing to a series of technical conferences. Furthermore, we play a role in The Houston Tech Rodeo, showcasing the best of the Houston startup community through conferences and friendly competitions, reinforcing our dedication to the growth and development of the community we are part of.

DrySee, innovative waterproof dressing with liquid intrusion technology.

Robert Bradley Greer is the CEO of DrySee. Photo via LinkedIn

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

DrySee has an adaptive environment with open communication and transparency. Our leadership is available to receive and provide regular feedback, and values the spirit of entrepreneurship. DrySee feels that the imaginative and engaged atmosphere is important to our growth and success.

How would you describe your leadership style in three words?

Inclusive, team-oriented, and consensus-driven.

How has your company given back to the community in the past year or so?

We donated thousands of DrySee bandages to the medical efforts in Ukraine.

Eden Grow Systems, next generation farming technologies.

Leo Barton Womack Jr is the CEO of Eden Grow Systems. Photo courtesy of Eden Grow

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

We are on a mission to bring food sovereignty to the people. Our vision is that our world is A Garden OF Eden, and we are here to serve it.

How would you describe your leadership style in three words?

Service, example, and commitment.

How has your company given back to the community in the past year or so?

We are deploying our systems into food desserts, schools, Ukraine, and around the world helping underserved communities begin their journey to food independence.

Feelit Technologies, nanotechnology for preventive maintenance to eliminate leaks, fires and explosions, increase safety and reduce downtime.

Shoshi Kaganovsky, president of North America at Feelit Technologies. Photo courtesy of Feelit

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

Culture is people-oriented. We are focusing on building a team that lasts. Diversity is key. Giving chances and creating opportunities is what will advance our world further. We believe that the human asset is the most important asset we have. It's a huge priority for us to maintain this is make sure that as we grow, our culture leads the way for us, with respect, dedication and innovation.

How would you describe your leadership style in three words?

Lead by example.

How has your company given back to the community in the past year or so?

School supplies, mentorship programs for children, sponsorship and hiring people from war zones/conflicted territories.

Fervo Energy, leveraging proven oil and gas drilling technology to deliver 24/7 carbon-free geothermal energy.

Tim Latimer, CEO and co-founder of Fervo Energy. Photo via LinkedIn

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

Fervo's culture revolves around four core values: build things that last; innovate through collaboration; do what we say we're going to do; stop and smell the roses. Taken together, these values create a highly creative, collaborative, and optimistic culture in which employees are encouraged to be open-minded, honest, and supportive. Maintaining this culture as Fervo's scales is one of the executive team's highest priorities.

How would you describe your leadership style in three words?

Visionary, determined, and collaborative.

How has your company given back to the community in the past year or so?

Fervo has joined the Real Energy Alliance of Houston and the Greater Houston Partnership to contribute to the broader Houston business and environmental community. Fervo also sponsored a class at Rice University to provide undergrads with clean energy mentorship and experiential learning opportunities. Fervo also recruited summer interns from the University of Houston Bauer College of Business.

Rhythm Energy, 100 percent renewable electricity service for residential customers in Texas.

P.J. Popovic, CEO of Houston-based Rhythm Energy. Photo courtesy of Rhythm

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

At Rhythm Energy, our company culture is defined by several key aspects: Passionate: Our team is genuinely passionate about renewable energy and our mission to make a positive impact on the planet. Collaborative: Collaboration is at the heart of our culture. We encourage cross-functional teamwork and open communication. Encouraging: We foster an environment that encourages innovation and supports employees in pursuing their ideas and initiatives. Flexibility: Our employees appreciate the flexibility we offer, allowing them to balance work and life effectively. Impact: Everyone at Rhythm Energy understands the meaningful impact our work has on the environment and society. Maintaining this culture is a top priority for us as we grow. We take proactive steps, such as quarterly surveys and team discussions, to gather feedback and implement positive changes. Our commitment to preserving this culture remains unwavering.

How would you describe your leadership style in three words?

Visionary, resilient, and approachable.

How has your company given back to the community in the past year or so?

Rhythm gives back to the community in a variety of ways. First, we have a very sustainable approach to our work environment, which promotes a remote first work culture, recycles, composts, and uses sustainable office supplies. Second, we actively participate in community service projects, whether volunteering at the Houston Food Bank, doing park clean up at Buffalo Bayou Park or planting trees at Memorial Park. Last, but not least, we partner with many local organizations, such as elementary school PTOs, youth sports clubs and performing arts education programs like Theatre Under the Stars, and really focus on giving back and educating the youth in the community, as they are the future and most impacted by our sustainable decisions today.

The Postage, a comprehensive life planning and succession software platform for families and small businesses.

Emily Cisek, CEO and co-founder of The Postage. Photo courtesy of The Postage

What's the company culture like at your company? How big of a priority is maintaining it as the company grows?

At The Postage, our company culture is all about understanding, supporting, and empowering each other. We're like a team of sailors, believing that when we lift one boat, we lift all. We value empathy, making sure we put ourselves in our customers' shoes, understanding their needs, and building solutions that truly matter. Everyone is encouraged to go that extra mile, take initiative, and embrace challenges as opportunities to learn and grow. We believe in transparency, keeping communication open, honest, and straightforward. As we grow, keeping this culture alive and thriving is a big deal for us. It's what makes us who we are, and we'll keep nurturing it because it's key to our success and how we want to make a positive mark in the world.

How would you describe your leadership style in three words?

Empathetic, transparent, and empowering.

How has your company given back to the community in the past year or so?

At The Postage, we're all about giving back and spreading kindness in the community. For the past three years, we've been honored to partner with the Smilin Rylen Foundation, a cause that truly hits home for us. Rylen's spirit is a big inspiration for us. He's a driving force behind our dedication to making a positive impact every day. So, to celebrate his life we encourage acts of kindness within our team and community. Small gestures, like helping out or sharing a kind word, mean a lot to us and embody the positivity Rylen always shared. Our commitment doesn't stop there. We proudly support the Smilin Rylen Foundation, not only financially but by getting involved in their events. We believe in spreading kindness and compassion, just as they do. At The Postage, we're all about making a positive mark, and Houston is our hub to make that happen. We're committed to uplifting our diverse and vibrant community, embracing the opportunity to lead the way. Even though we're a young company, our goal of creating a positive impact on people's lives remains strong, and we're thrilled about the future and the potential to keep making a meaningful difference, right here in Houston and beyond.

SpaceFund, based in Houston and Austin, has almost reached halfway for its $20 million fundraise. Photo via NASA/Unsplash

Space-focused fund with HQ in Houston rockets toward $20M goal

money moves

A venture capital firm co-located in Houston and Austin has announced a recent closing of a $20 million fund.

SpaceFund has raised $9 million toward its its $20 million BlastOff Fund as of this week — surpassing its initial first close goal of $5 million.

"We are thrilled to see how many investors are placing their trust in our team," says SpaceFund founder Rick Tumlinson in a news release. "We spent a lot of time slowly and carefully developing our processes and credibility, so we can better serve both investors and the amazing space startup community, and it's paying off."

Launched in 2019 with an initial fund that closed in August of 2020, SpaceFund has already invested in 13 exciting space startups. The new fund will build on those investments while also expanding its portfolio, according to the release.

"SpaceFund is about combining a bold approach with a very conservative diligence and investment process," says Meagan Crawford, SpaceFund's managing partner, in the release. "The BlastOff Fund continues our careful growth plan but is designed to accelerate our ability to place investment into those companies that are leading the Space Revolution."

San Francisco-based innovator Jed McCaleb — co-founder and the CTO of Stellar Development Foundation, a nonprofit building an accessible cryptocurrency platform — anchored the BlastOff Fund.

"I came to SpaceFund to ask questions because they are seen as credible thought leaders in the space investment industry," McCaleb says in the release. "By the time we finished talking, it was clear they were an obvious choice to help me invest in this amazing field."

McCaleb has a keen interest in commercial space, according to the release.

"Jed is a well-informed investor and one who deeply cares about the future of space and humanity," adds Crawford. "He is exactly the kind of investor we hope to attract into the SpaceFund family. For us, this isn't just about money. It is about how we can best impact the future. Jed and the other investors in the fund get that."

Houston-based space companies Axiom Space, Eden Grow Systems, and Cognitive Space are among SpaceFund's current portfolio.

"There is a reason we call this the BlastOff fund," says Tumlinson. "Anyone who follows what is happening in space can see that after almost 60 years, this industry is taking off. Our job is to help investors climb aboard the right companies to carry them to their financial destinations as we open the Frontier."

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Houston's Texas Medical Center wins prestigious global award recognizing leaders in life science innovation

new bling

Last month, a global organization honored innovation leaders in life sciences, and the Texas Medical Center was among the recipients of the prestigious awards program.

The 18th annual Prix Galien Awards Gala awarded TMC Innovation with the win in the "Incubators, Accelerators and Equity" category. The Galien Foundation created the awards program in 1970 in honor of Galien, the father of medical science and modern pharmacology. Alongside TMC, the other winners represented biotech, digital health, startups, and more.

"We are super proud of this distinction," Tom Luby, director of TMC Innovation says at Envision 2024 last month, crediting the TMCi team and TMC leadership for the award. "We lean on a lot of advisers and experts — people who volunteer their time to work with startups. Without (them), we would not have been successful."

Luby explains that a Prix Galien Award holds a Nobel Prize level of significance for the community.

TMCi was named a finalist in August, and competed against programs from Cedars-Sinai, Mayo Foundation for Medical Education and Research, TechConnect, and more.

"The Awards Committee is honored to witness the exceptional dedication and creativity of our nominees as they turn visionary ideas into transformative solutions for patients worldwide," says Michael Rosenblatt, chair of the Prix Galien USA Awards Committee, in a news release. "Their unwavering commitment to advancing patient care is truly commendable, and we are honored to celebrate their outstanding contributions to global health."

The award is displayed at TMC Innovation's office, located in the medical center at 2450 Holcombe Blvd.

Houston energy transition tech SPAC goes public through IPO

BLANK CHECK

Houston-based CO2 Energy Transition Corp. — a “blank check” company initially targeting the carbon capture, utilization, and storage (CCUS) sector — closed November 22 on its IPO, selling 6 million units at $10 apiece.

“Blank check” companies are formally known as special purpose acquisition companies (SPACs). A SPAC aims to complete a merger, acquisition, share exchange, share purchase, reorganization or similar business combination in certain business sectors. CO2 Energy Transition will target companies valued at $150 million to $250 million.

Each CO2 Energy Transition unit consists of one share of common stock, one warrant to purchase one share of common stock at a per-share price of $11.50, and the right to receive one-eighth of a share of common stock based on certain business conditions being met.

The IPO also included the full exercise of the underwriter’s option to buy 900,000 units to cover over-allotments. Kingswood Capital Partners LLC was the sole underwriter.

Gross proceeds from the IPO totaled $69 million. The money will enable the company to pursue CCUS opportunities.

“Recent bipartisan support for carbon capture legislation heavily emphasized the government’s willingness to advance and support technologies for carbon capture, utilization, storage, and other purposes as efforts to reduce greenhouse gas emissions [continue],” Co2 Energy Transition says in an October 2024 filing with the U.S. Securities and Exchange Commission (SEC).

Brady Rogers is president and CEO of CO2 Energy Transition. He also is CEO of Carbon Capture Development Co., a Los Angeles-based developer of direct air capture (DAC) technology, and president of Houston-based Antelope Energy Partners LLC, a provider of oil and gas services.

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This article originally ran on EnergyCapital.

Mastering control room management for smoother critical infrastructure operations

Up to Date

Control room management (CRM) systems play an integral role in ensuring the safe and efficient remote operations of automated processes for the world's most critical infrastructures (CI). If anything goes wrong with these CIs, the risks are major: loss of life or catastrophic environmental disasters. For this reason, rigorous regulatory requirements are crucial.

CRM systems give operators the ability to automate and take control of CI processes, giving operators situational awareness and real-time visibility of remote assets. This minimizes the need for manual work and inspection, and scales a company's ability to safely manage many assets over a large geographical area from one control room.

Most CI have to handle hazardous material in some, if not all, of their operational areas. Though different by industry, regulations and oversight are extremely necessary.

ICS (Industrial Control Systems) and CRM tools are key components of real-time monitoring for advanced warning and emergency alarming. The combination of a “green, amber, red” alert on the screen of an operator's control console will prompt them to respond, and potentially lead to following emergency shut-down response procedures. Training and testing of the control systems and their related standards, procedures, and activities are all recorded in a system of record in compliance with regulatory requirements.

Current challenges
One of the biggest challenges is the ability to easily aggregate the data from the many different systems and integrate them with the operator's daily activity and responses to the many notifications they receive. This makes it difficult for handover, when a new control room operator comes in fresh to take over from the operator coming off duty. Ensuring a clean and clear handover that encompasses all the pertinent information, so that the new operator can take over the console with ease and clarity, is much more difficult than some would imagine.

Another issue is the sheer volume of data. When you have thousands of sensors streaming data, it is not unrealistic for a console to receive a few thousand data points per second. Performance and continuity are priorities on a CI control room console(s). So there is no room for error — meaning there is no room for big (quite literally) data.

All of this means that real-time data must be pushed off the operational and process control network and moved into an area where there are no controls, but big data can be stored to produce big-data analytic capabilities, enabling AI, machine learning, and other data science.

Controller/operator fatigue is also an issue. Manual tracking, documenting, and record-keeping increases fatigue, leading to more mistakes and omissions.

Opportunities for improvement
The Houston-based Tory Technologies, Inc.is a corporation specializing in advanced software applications, creating and integrating various innovative technologies, and providing solutions for control room management and electronic flow measurement data management.

Tory Technologies, Inc. can help with the auto population of forms, inclusion of historical alarms and responses, and easy handover of control with active/open issues highlighted, making for an easier transition from one operator to the next.

"CRM is essential for keeping operations safe and efficient in industries where mistakes can lead to serious problems," says Juan Torres, director of operations - MaCRoM at Tory Technologies, Inc. "While many control rooms have worked hard to meet compliance standards, challenges remain that can affect performance and safety. It's not enough to just meet the basic rules; we need to go further by using smarter tools and strategies that make CRM more than just compliant, but truly effective."

Shaun Six, president of UTSI International, notes that, "CRM solutions are scalable. A smart integration with relevant systems and related data will reduce 'white noise' and increase relevance of data being displayed at the right time, or recalled when most helpful."

The future state
Offering CRM as a service for non-regulated control rooms will give economies of scale to critical infrastructure operators, which will allow dispatching, troubleshooting, and network monitoring so operators can focus on more value-add activities.

It can also virtualize network monitoring, ensuring that field machines and edge computers are compliant with industry and company standards and are not exposed to external threats.

Even better: Much of this can be automated. Smart tools can look through each device and test that passwords are changed, configurations are secure, and firmware/software has been properly patched or safeguarded against known exploits.

The sheer volume of data from these exercises can be overwhelming to operators. But a trained professional can easily filter and curate this data, cutting through the noise and helping asset owners address high-risk/high-probability exploits and plan/manage them.

Ultimately, the goal is to make control rooms efficient, getting the right information to the right people at the right time, while also retaining and maintaining required documents and data, ensuring an operators “license to operator” is uninterrupted and easily accessible to external parties when requested or needed.

Integrating smart CRM systems, network monitoring tools, and testing/validating processes and procedures are all easily accessible with current technological capabilities and availability, letting operators focus on the task at hand with ease and peace of mind.