Houston expert shares 5 tips for brand messaging during a pandemic

guest column

It's important to rethink your startup's messaging during the time of the coronavirus. Getty Images

Brand messaging in a world cowed by a worldwide pandemic poses a set of challenges none of us has ever faced.

The aftermath of Hurricane Harvey provides few guideposts to professional communicators as that tragedy unfolded over several terrible days in August 2017 mostly affecting Southeast Texas. While Harvey was unprecedented in the sheer volume of its onslaught, the COVID-19 pandemic is unprecedented in its global scale and seeming endlessness.

In times of crisis, our natural impulse is to lend a helping hand. With the highly contagious coronavirus spreading and social distancing guidelines in place, lending a literal helping hand is dangerous. In the days and weeks following Hurricane Harvey, Houston's civic leaders, its citizens, and its business community rallied to meet the challenge with positivity, hard work, and good humor. The circumstances today are fundamentally different, and the path forward is uncertain and uncharted.

Attempts to develop a messaging strategy in the face of COVID-19 can be paralyzing.

How do we maintain meaningful connections with our customers and communities when we're being forced apart? How do we keep our businesses vital and active when economic and public health interests are in direct conflict? How do we create normalcy and positivity in the middle of so much suffering? How do we keep our sense of humor and humanity when we need it most?

We're in this for the long haul. Here are a few tips to guide your messaging strategies so your content can do some good.

Fine tune your tone

Tone is everything in a crisis. People are frightened for their personal and economic wellbeing. Messaging under these circumstances is risky, but with a thoughtful approach, you can make a positive impact. Unless you work for a news, civic, or healthcare organization, it's unlikely anyone is looking to you to guide them through the pandemic. If that's your messaging, it'll be jarring and confusing.

Focus on providing distraction, comfort, support, and some sense of normalcy. That doesn't mean your messaging should ignore the realities of the situation, which runs the risk of appearing tone-deaf, opportunistic, or ignorant. We're all affected. Keep that top of mind, acknowledge what's happening in the world, and your messaging tone shouldn't cause you too many problems.

Feed the beast

You may have seen that clip of Welsh seniors playing a life-size version of Hungry, Hungry Hippos on NBC's Today Show. If you haven't, the smile is worth the minute and thirteen seconds of your life. Now, think of social media as the game board, your content as the marbles, and everyone else is a hungry, hungry hippo, except the hippos are hungry day and night and the game will never end.

People are lonely and bored, and instead of counting the dimples in their ceiling plaster, they're on the Internet sharing Tiger King memes. They're looking for connection and a sense of shared community. You have the opportunity to brighten their day. You alone cannot generate enough engaging content to keep the hippos full for long, but that doesn't mean you shouldn't try. Isolation is unhealthy.

Help people keep their marbles by giving them something fun, inspiring or educational to share and experience with others while staying on brand.

Deliver the goods

Thanks to social media, home delivery has taken on new meaning. Bring your brand directly into peoples' homes and create an interactive experience that disrupts the monotony of the "stay at home" order. Miss fajitas? Of course you do. Original Ninfa's on Navigation recently launched a series of YouTube videos called "Ninfa's with your Niños," and they're delightful. The content is on brand, encourages activity, and implicitly acknowledges folks are trapped at home with their kids (note: these were clearly produced before social distancing started). Watching Chef Alex Padilla demonstrate how to make queso flameado in your own kitchen will be the best single minute of your month. That's how to home deliver a brand.

Know your role

If your organization is in a position to help your community, do it in a way that makes sense for your brand, creates a meaningful impact for those suffering, and is simple to communicate. Flattening the curve is a team effort. Big or small, national or local, organizations can do their part to help the effort. If it's a logical extension of what you do normally, it will not look opportunistic because it's not opportunistic. It's a reasonable and human thing to do in the face of tragedy.

For example, local fashion designer Chloe Dao is making washable face masks for healthcare workers and their families. The Ford Motor Company is converting a plant in Michigan to build ventilators. And Houston Astros ace Justin Verlander is donating his paychecks to COVID-19 relief organizations because he's rich and having a filthy curveball isn't helpful right now. Take what you already do and use it to help people.

Your specific contribution is needed. Figure out what that is and encourage everyone else to get on board.

Don't stick out your neck (or anyone else's)

This should go without saying: safety is the starting point for every single messaging decision you make. Whether implicit or explicit, all of your messaging, all of your community investment, and all of your community initiatives must put the safety of your employees, your customers, and your neighbors first.

No one will question why the video message you created in selfie mode is a little rough and wobbly. No reasonable person will question you for wearing a mask or gloves or waving at them from a distance. Being involved carries an unusual amount of personal risk. All of your activities and content creation should factor in the hard realities of a viral pandemic.

Project safety in your words and your actions. Slickly produced content can take a back seat for now. Be safe out there.

In the face of this crisis, every effort to create connection helps. Be careful with your words, thoughtful with your generosity, and positive with your message. And if all else fails, share that video of old people playing Hungry, Hungry Hippos.

------

Jeremy C. Little is the head of account services for CKP, a Houston-based marketing and public relations group.

Ad Placement 300x100
Ad Placement 300x600

CultureMap Emails are Awesome

Property Showcase

Houston schools lead rankings for best entrepreneurship programs for 6th consecutive year

top of class

Rice University and the University of Houston have once again topped The Princeton Review and Entrepreneur’s lists of the best graduate and undergraduate schools for entrepreneurship studies.

Rice ranks first in the graduate category for the sixth consecutive year, and UH ranks first in the undergraduate category for the sixth consecutive year.

“At Rice Business, our students learn both inside and outside the classroom, drawing on our strong industry and community connections in Houston and beyond,” says Peter Rodriguez, dean of Rice’s Jones Graduate School of Business. “With small class sizes and tailored programs, we aim to equip our students with the skills to create new ventures and excel in a fast-changing business landscape.”

UH President Renu Khator praises the ranking as recognition for the impact of the Cyvia and Melvyn Wolff Center for Entrepreneurship at the C.T. Bauer College of Business.

“This program is a tremendous asset not only to the University of Houston and the Bauer College of Business, but also to the city of Houston, where entrepreneurship fuels both socioeconomic mobility and economic growth,” Khator says. “We are proud to see the impact of this program reverberate throughout our community.”

Rankings for The Princeton Review and Entrepreneur’s 2025 lists were based on a survey of administrators at nearly 300 schools in the U.S., Canada, Mexico, and Europe that offer entrepreneurship studies. Among the more than 40 factors used for the rankings were academic programs, faculty credentials, mentorship opportunities, and alumni entrepreneurship ventures.

The top 10 schools on the list of the 50 best undergraduate schools for entrepreneurship studies are:

  1. University of Houston
  2. University of Texas at Austin
  3. Babson College
  4. University of Washington
  5. Washington University in St. Louis
  6. University of Michigan-Ann Arbor
  7. University of Maryland-College Park
  8. Miami University of Ohio
  9. Tecnológico de Monterrey in Mexico
  10. Northeastern University

The top 10 schools on the list of the 50 best graduate schools for entrepreneurship studies are:

  1. Rice University
  2. University of California-Los Angeles
  3. University of Michigan-Ann Arbor
  4. Washington University in St. Louis
  5. Babson College
  6. University of Washington
  7. University of Texas at Austin
  8. University of Virginia
  9. Erasmus University Rotterdam in the Netherlands
  10. University of South Florida

2 Houston suburbs rank among top 10 US cities for population growth in 2023

by the numbers

Two burgeoning Houston suburbs – Atascocita and Conroe – are among the top 10 U.S. cities that have experienced the biggest population booms nationwide from 2022 to 2023.

A new population growth analysis by SmartAsset examined U.S. Census population estimates for 2023, 2022, and 2018 to determine one-year and five-year population changes for 610 U.S. cities with populations of at least 65,000 residents in 2023 (where the most recent data was available).

Silver Spring, Maryland had the No. 1 biggest population boom from 2022 to 2023, SmartAsset found. The Washington, D.C. suburb grew 12.86 percent year-over-year, bringing the city's total population from 75,313 to 84,996 residents in 2023.

Atascocita trailed close behind with a 11.03 percent increase in population from 2022 to 2023, which landed it the No. 5 spot in the one-year population change analysis. The city gained 11,876 new residents in that time, adding up to a total population of 119,502 residents in 2023.

This should come as no surprise to those who already live in Atascocita, who may know their hometown was ranked one of the most livable small cities in America in 2022, and earned a top-30 spot in a recent ranking of best U.S. suburbs for house renters in 2024.

According to SmartAsset's five-year population comparison, Atascocita had the second highest growth rate in the country, at 38.56 percent. There were only 86,243 residents living in the far-flung Houston suburb in 2018, showing an increase of 33,259 residents within the five-year period.

The report also examined the changes within Atascocita's working-age population:

  • Number of working-age residents in 2022 – 54,095
  • Number of working-age residents in 2023 – 58,297
  • Percent of population of working age in 2022 – 50.26 percent
  • Percent of population of working age in 2023 – 48.78 percent
  • One-year change in the number of working-age residents from 2022 to 2023 – 7.77 percent increase
Meanwhile, Conroe ranked No. 9 nationally with a 6.73 percent one-year change in total population. Conroe gained over 6,800 residents from 2022 to 2023, bringing the city's total population to 108,244 residents. The city had a far more dramatic five-year growth rate, at 23.49 percent.Conroe has also earned some well-deserved time in the spotlight as one of the best small cities in America in 2024, and the fifth best city for renters in Texas.

The report suggested major population shifts in communities like Atascocita and Conroe can result in "a variety of interwoven economic and social impacts."

"The magnitude of the population change can affect demand for businesses and services, which in turn may impact costs – or even the availability of such amenities," the report's author wrote. "Similarly, the relative age of the population can determine the strength or weakness of the local job market, as well as have an impact on local culture, economic trajectory, tax base and more."

Fast-growing cities elsewhere in Texas
Texas cities dominated the top 10 list of cities where population grew the most from 2022 to 2023.

New Braunfels, a San Antonio suburb, ranked No. 2 nationally with an 12.49 percent one-year population boom, and a 29.68 percent growth rate from 2018 to 2023. The city gained 12,318 new residents in that time, adding up to a total population of 110,961 residents in 2023.

The North Austin suburb of Georgetown (No. 4) ranked one spot above Atascocita with an 11.34 percent one-year population boom, and a 29.85 percent growth rate from 2018 to 2023.

The top 10 U.S. cities where population grew the most from 2022 to 2023 are:

  • No. 1 – Silver Spring, Maryland
  • No. 2 – New Braunfels, Texas
  • No. 3 – Glen Burnie, Maryland
  • No. 4 – Georgetown, Texas
  • No. 5 – Atascocita, Texas
  • No. 6 – Pine Hills, Florida
  • No. 7 – Elgin, Illinois
  • No. 8 – Lehi, Utah
  • No. 9 – Conroe, Texas
  • No. 10 – Dale City, Virginia

------

This article originally ran on CultureMap.

Houston innovator builds tech to revolutionize pipeline safety, efficiency

HOUSTON INNOVATORS PODCAST EPISODE 261

After working for years in the downstream energy industry where safety and efficiency were top priorities, Dianna Liu thought there was a way technology could make a huge difference.

Despite loving her company and her job, she took a leap of faith to start a robotics company to create technology to more safely and efficiently monitor corrosion in pipelines. ARIX Technologies has developed software and hardware solutions for its customers with pipelines in downstream and beyond.

"Overall, this industry is an industry that really harps on doing things safely, doing things well, and having all the data to make really informed decisions," Liu says on the Houston Innovators Podcast. "Because these are huge companies with huge problems, it takes a lot of time to set up the right systems, adopt new things, and make changes."

But it's an industry Liu knows well, so she founded ARIX in 2017 and created a team of engineers to create the first iteration of the ARIX robot, which was at first made of wood, she says. Now, years later, the much-evolved robot moves up and down the exterior of the pipe, using its technology to scan the interior to evaluate corrosion. The technology works with ARIX's software to provide key data analysis.

With customers across the country and the world, ARIX has a strong foothold in downstream, but has garnered interest from other verticals as well — even working with NASA at one point, Liu says.

"Staying in downstream would be nice and safe for us, but we've been very lucky and have had customers in midstream, upstream, and even outside oil and gas and chemicals," she says. "We've gotten inquiries ranging from cosmetics plants to water or wastewater — essentially anything that's round or a pipe that can corrode, we can help with."

Liu, who goes into detail on the show about how critical establishing a positive company culture has been for ARIX, shares a bit about what it's been like growing her company in Houston.

"Houston being the Energy Capital of the World opens a lot of doors to both customers, investors, and employees in a way that's unparalleled. It is a great place to build a company because of that — you have all this expertise in this city and the surrounding areas that's hard to find elsewhere," she says. "Being such a hub — not only for energy, but in terms transportation — means it's easy for us to get to our customers from around the world."

View All Listings