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Health care in a post-pandemic world: Telehealth is here to stay, but so are in-person visits

What's the future of telehealth as we emerge out of the pandemic? This guest contributor weighs in. Photo via Getty Images

As medical practitioners were faced with the abrupt arrival of the pandemic, they had to immediately adapt to new technologies and switch to telehealth – fundamentally changing the way healthcare is delivered. During the first few months of the pandemic, many private practices were forced to close their doors. Some have since opened with limited schedules, but many are still feeling the effects linger.

Telehealth has grown in popularity due to the efficiency and convenience it offers to both patients and providers. A recent CDC report noted that 30 percent of weekly health care visits occurred via telehealth from June to November 2020. According to the Health Center Program Data, 43 percent of health centers were capable of providing telehealth in 2019, compared to 95 percent of health centers using telehealth during the COVID-19 pandemic.

As patients and healthcare institutions navigate this remote landscape, many challenges need to be addressed. Particularly, the rules and regulations that govern telehealth and how to ensure telehealth platforms can be used safely to offer care. Beyond policies and laws, there are several infrastructure hurdles affecting the implementation of telehealth services in rural areas, making this population vulnerable to inadequate access to care. The same CDC report noted that rural areas reported the lowest average of weekly health care visits via telehealth.

Practitioners also face new challenges evaluating and diagnosing patients without having the ability to do a hands-on physical exam and access to vitals such as blood pressure, heart rate and temperature during virtual visits. Telehealth visits are no match for direct, inpatient clinical visits, but practitioners are still trying to find its role in our current healthcare system.

Some of the ways we've integrated a technology-driven approach to healthcare at WellnessSpace is through putting together the best of both worlds. We focus on in-person visits that have the convenience of technology to enhance the experience of both members and their clients. We use client self-check-in kiosks, an interactive mobile app that allows our members to reserve suites on-demand, download invoices, manage their bios and message other members. We are focusing on providing an easy and integrated experience for both patients and practitioners, which is something that will play a key role in how practitioners and patients navigate the "new normal" as we move forward.

We can expect telehealth to continue to play a vital role in providing healthcare, but for the vast majority of practices, telehealth will supplement in-person visits, not replace them. In a release from the Department of Health and Human Services, surveyed practitioners expect telehealth to remain at 21 percent compared to 51 percent during the pandemic.

Overall, the pandemic has opened the doors for telehealth and increased its adoption among all age groups. It's provided an alternative for practitioners to still offer care, just in a different way. While it's not ideal for all situations, this technology is a tool that can help practitioners continue what they do best – helping patients.

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Sunny Somaiya is the co-owner of Houston-based WellnessSpace.

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Originally expected to raise $150 million, Mercury's latest fund is the largest raised to date. Photo via mercuryfund.com

A Houston venture capital firm has announce big news of its latest fund.

Mercury, founded in 2005 to invest in startups not based in major tech hubs on either coast, closed its latest fund, Mercury Fund V, at an oversubscribed amount of $160 million. Originally expected to raise $150 million, Fund V is the largest fund Mercury has raised to date.

“We are pleased by the substantial support we received for Fund V from both new and existing investors and thank them for placing their confidence in Mercury,” Blair Garrou, co-founder and managing director of Mercury Fund, says in a news release. “Their support is testament to the strength of our team, proven investment strategy, and the compelling opportunities for innovation that exist in cities across America.”

The fund's limited partners include new and existing investors, including endowments at universities, foundations, and family offices. Mercury reports that several of these LPs are based in the central region of the United States where Mercury invests. California law firm Gunderson Dettmer was the fund formation counsel for Mercury.

Fresh closed, Fund V has already made investments in several companies, including:

  • Houston-based RepeatMD, a patient engagement and fintech platform for medical professionals with non-insurance reimbursed services and products
  • Houston and Cheyenne Wyoming-based financial infrastructure tech platform Brassica, which raised its $8 million seed round in April
  • Polco, a Madison, Wisconsin-based polling platform for local governments, school districts, law enforcement, and state agencies
  • Chicago-based MSPbots, a AI-powered process automation platform for small and mid-sized managed service providers

Mercury's investment model is described as "operationally-focused," and the firm works to provide its portfolio companies with the resources needed to grow rapidly and sustainably. Since 2013, the fund has contributed to creating more than $9 billion of enterprise value across its portfolio of over 50 companies.

“Over the past few years there has been a tremendous migration of talent, wealth and know-how to non-coastal venture markets and this surge of economic activity has further accelerated the creation of extraordinary new companies and technology," says Garrou. "As the first venture capital firm to have recognized the attractiveness of these incredible regions a dozen years ago, we are excited to continue sourcing new opportunities to back founders and help these cities continue to grow and thrive.”

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