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Expert: This is the difference AR can make in your business

Now is the time to invest and embrace new technology or else you run the risk of being left behind. Photo via Getty Images

In our most recent article, we spoke to how you can strategize your company's technology adoption. One of the methods mentioned was augmented reality, which is the overlaying of digitally created content on top of the real world. This allows the user to interact with both the real world and digital elements or augmentations.

Currently, the market is saturated with digital content and everyday businesses are trying to decipher new ways to stand out. Now, connecting with an audience must go above and beyond passive digital content and take an innovative, interactive approach.

That said, engaging technology and content should not be used solely to grab attention, but rather be implemented in a strategic way. Glitzy technology such as AR is an excellent way to pique an audience's initial interest, but the real challenge is not getting them to come, it's getting them to stay.

User tendencies

Augmented reality affords brands the opportunity to utilize unique technology in a way that attracts users and immerses them in an experience from start to finish that passive digital content cannot accomplish. To create this enticing experience, the first step is to understand user tendencies.

For example, some users prefer to watch content but not listen. With that in mind, it's important that your content is created and designed in a way that can be enjoyed without audio. Thinking through what type of user you are targeting will inspire efforts that resonate with them most.

The next key tendency to keep in mind is user patience. Consumers are constantly fed new content daily and are becoming desensitized to digital mediums, and in order to make a lasting impression a producer is tasked with creating an impactful moment within the first five seconds of the user's interaction. From there, this will most likely prompt the user to click, listen to the audio and experience the full content.

Lastly, having a clear explanation of what app is needed and how they can operate the technology is key to AR success.

Identifying the right audience

As mentioned, AR is a great tool that checks many boxes for companies. However, before you can begin checking those boxes, you must address what your needs are first. These goals will vary dependent upon the type of company — B2C or B2B.

B2B companies must keep in mind that their purchaser is most likely not the end technology user. For these strategies, technology will most likely be implemented by a sales team or another internal position. The process then begins by identifying their sales team's needs. From there, it's important to determine how much the sales group wants to drive the experience as opposed to their potential customer. Finally, a custom experience is created that the team can deploy. One example is developing AR technology for trade shows. In some instances, the product being sold is too large or complicated to physically bring to the event, and the inner workings might be too difficult to dismantle. This is where the power of AR can truly shine.

Through the use of innovative augmented reality technology, VISION was able to help Emerson, a valve manufacturing company, create a memorable and immersive exhibit experience that stood out amongst the many other vendors on the expo floor competing for the attention of Valve World attendees.

Augmented reality proved to be a powerful tool in garnering interest at the trade show, driving traffic to their booth and granting the sales team more time to make connections and less time explaining, what can be, a complex product.

B2C businesses who want to incorporate AR technology have different challenges that need to be considered. That challenge is the numerous variables that are presented outside of a controlled environment. For instance, B2B AR will most likely consist of a handful of trained sales team members driving the experience on one type of device. For B2C, the consumer is the end user and many factors can play a role into the quality of their experience. Some dynamics the team has to consider is lighting, type of device, and current mobile software updates.

Additionally, it's important to recognize age as a factor. Some generations are more tech literate than others, so the challenge becomes creating an experience that is not only intriguing but has inherent usability. For this reason, testing is a vital part of our process due to the B2C margin for error being much smaller as patience levels thinner. If the production procedure is rushed the likelihood that an AR experience is glitchy rises. Having a production team with the ability to strike the balance of strategy, creativity and functionality is key to making a memorable consumer impression.

The future of AR

With the cancelation of live events, many companies are utilizing this time as an opportunity to prepare for the digital transformation. Brands are turning their marketing dollars towards the development of new technology such as AR and thinking long term about the approach they want to utilize moving forward.

By investing their budget into technology now, these organizations have the ability to advance and progress into what will be the future of marketing in the digital age.

COVID-19 has propelled AR technology and has forced companies to think outside of their typical efforts and adopt new ways of connecting. A few years ago, AR was a slow-moving technology, and now, the advancements are happening rapidly. Now is the time to invest and embrace new technology or else you run the risk of being left behind.

As AR continues to grow in popularity, we look forward to pushing the boundaries and creating immersive ideas that not only shape a user's experience with technology but encourage companies to utilize new ways of connecting.

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Dan Pratt is the creative director at Houston-based Vision Production Group.

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Building Houston

 
 

Planning to open in the coming months, The Ion Houston has made great progress on its construction. Scroll down to view the slideshow. Photo by Natalie Harms

The Ion Houston is expected to open its doors this year, and the building's exterior is close to completion. Now, the construction team is focusing on interiors and then tenant build outs.

The 270,000-square-foot coworking and innovation hub owned and managed by Rice Management Co. is slated to be a convening building for startups, corporations, academic partners, investors, and more. The building is organized as follows:

  • The underground Lower Level will act as academic flex space with a few classrooms and open-concept desks for The Ion's accelerators, including: The Ion Smart and Resilient Cities Accelerator, DivInc, the Rice Alliance's Clean Energy Accelerator, and the Aerospace Innovation Hub and Accelerator. There will also be an event space and The Ion's own programming.
  • On the first, street-level floor, The Ion's restaurant tenants will reside with access from both the greenspace as well as into the building. The Ion's first three restaurant tenants include: Late August, Common Bond, and STUFF'd Wings.
  • Additionally, the first floor will be home to a venture studio and the prototyping lab. There is additional space available for other tenants.
  • On the second floor, there will be 58,000 square feet of coworking space managed by Common Desk. Note: For floors 2 and up of the Ion, tenants will have access cards that allow them entrance. The first and lower floors will not require access cards.
  • The third floor of the building will house eight to 10 tenants each with 5,000 to 10,000 square feet of space. Chevron was announced as the first tenant and will reside on this floor.
  • On the fourth and fifth floors, The Ion will house one to two larger tenants on each level. These levels of the building were added on to the existing structure. The fourth floor features two balconies that tenants will have access to. Microsoft is signed on to have its space on half of the fifth floor.
The Ion is still planning on an open date in late spring or summer. For leasing information, click here. Scroll through the slideshow of construction images and renderings to see the progress of the building.

Exterior nears completion

Photo by Natalie Harms

The building's exterior is almost complete and kept much of the original building's facade. The new materials brought in match the existing color scheme.

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