Be Their Voice

Become part of one of Houston’s most admired philanthropic groups

Ambassadors get to experience events like Family Fun Day. Photo courtesy of Texas Children's Hospital

For the last 10 years, a special group of Houstonians have been walking the walk when it comes to helping one of the city's most revered institutions and changing lives every day.

Ambassadors for Texas Children's Hospital have been supporting patients through philanthropic donations and active engagement, and now you can, too.

The program has three goals: compassion, philanthropy, and advocacy. Just as Texas Children's strives to provide children and women with the best possible care, Ambassadors gain firsthand experience of the hospital's compassionate spirit and work tirelessly to embody this commitment in their actions.

They have given millions of dollars to help meet the hospital's needs, providing support where it will have the greatest impact, as well as standing and speaking up for patients through their own contributions and enlisting others in the cause.

Ambassadors also have the opportunity to attend exclusive, behind-the-scenes educational and social events to learn more about the patients they serve. This includes gatherings like Ambassadors On Call, which can range from luncheons that feature special guest lecturers and renowned health experts to question-and-answer sessions with leading scientists and physicians to behind-the-scenes tours of operating rooms and research facilities.

Family Fun Day is another special event for Ambassadors. This annual "party with a purpose" is a family-focused event where Ambassadors celebrate their work on behalf of Texas Children's. The day is filled with unique activities and lots of opportunities to meet new friends and spend time with old ones. To teach the next generation about philanthropy, the price of admission is one donated book.

To celebrate the successes of the year, Ambassadors gather at a member's home to share the spirit of the season. The holiday party also includes the presentation of the group's annual check to Texas Children's and the announcement of the coming year's philanthropic focus.

Ambassadors enjoy access to the hospital's navigation line services for assistance with referrals, appointments, and health and safety information for children — an invaluable resource for parents and grandparents alike.

For more information about becoming an Ambassador, visit texaschildrens.org/ambassadors or call 832-824-6900.

The holiday party includes the presentation of the group's annual check to the hospital. Photo courtesy of Texas Children's Hospital

With Ambassadors On Call, you gain access to behind-the-scenes tours and guest lecturers. Photo courtesy of Texas Children's Hospital

The new tech hub at Houston Methodist has trained hundreds of physicians in telemedicine practices. Natalie Harms/InnovationMap

Houston Methodist's recently opened its new Center for Innovation's Technology Hub in January, and the new wing has already been challenged by a global pandemic — one that's validating a real need for telemedicine.

The 3,500-square-foot tech testing ground was renovated from an 18-room patient wing and showcases new digital health technologies like virtual reality, ambient listening, wearables, voice control, and more. The hub was focused on giving tours to medical professionals and executives to get them excited about health tech, but in the middle of March, Josh Sol, administrative director of Innovation and Ambulatory Clinical Systems at Houston Methodist, says they saw a greater need for the space.

"We turned the technology hub into a training center where physicians could come on site and learn telemedicine," Sol says. "We had some foresight from our leadership who thought that telemedicine was going to be heavily utilized in order to protect our patients who might go into isolation based on the outbreak."

The hub has trained over 500 physicians — both onsite and digitally. Sol says that at the start of March, there were 66 providers offering virtual care, and by March 25, there were over 900 providers operating virtually. On March 12, Houston Methodist had 167 virtual visits, Sol says, and on March 25, they had 2,421. This new 2,000-plus number is now the daily average.

"Telemedicine is here to stay now with the rapid adoption that just happened," Sol says. "The landscape will change tremendously."

Another way new technology has affected doctors' day-to-day work has been through tele-rounding — especially when it comes to interacting with patients with COVID-19.

"We are putting iPads in those rooms with Vidyo as the video application, and our physicians can tele-visit into that room," Sol says.

It's all hands on deck for the tech hub so that physicians who need support have someone to turn to. Sol says the hub used to have a two-person support team and now there are eight people in that role.

Sol says the iPads are a key technology for tele-rounding and patient care — and they are working with Apple directly to secure inventory. But other tech tools, like an artificial intelligence-backed phone system, an online symptom checker, and chatbots are key to engaging with patients.

"We're looking at how we can get our patients in the right place at the right time," Sol says. "It's very confusing right now. We're hoping we can streamline that for our patients."

The hub was designed so that in case of emergency, the display hospital rooms could be transitioned to patient care rooms. Sol says that would be a call made by Roberta Schwartz, executive vice president and chief innovation officer of Houston Methodist Hospital.